How can we help?

Question : can i pay via bank transfer?

Q:How do I change my Bank details?
A:Should you need to change the bank account that your Direct Debit is collected from, you can do this through your FlyCovered account. Log in to your account, Go to MANAGE MY POLICY, select Bank Details, select Edit, make and check the changes and select UPDATE to complete the change.
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Q:My Direct Debit has failed what do I need to do.
A:We will send you an email informing you that your Direct Debit has failed, we will represent it to your bank, should it fail again we will issue a 7 day cancellation notice. You can contact the customer services and pay any outstanding amount to avoid the cancellation process proceeding. They can be contacted on 0345 519 4678 lines are open 9am to 6pm, Monday to Friday.
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Q:Do you supply a Direct Debit payment Schedule?
A:Yes we do. When you purchase your policy you will receive a Direct Debit payment schedule in the welcome pack. You can also view the payment schedule in your FlyCovered account, select MANAGE MY POLICY and select Bank Information.
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Q:How can I pay for my policy?
A:We offer 2 payment options. You can pay the annual premium in full using a Credit or Debit card or use our interest free payment plan. If you select the payment plan we will ask you for a deposit to be paid from your Credit or Debit card. You then pay the outstanding amount over 10 months from your bank account by Direct Debit. The options are offered to you at the end of the application process. Should you have a claim we will require you to pay any outstanding premium in full.
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Q:What happens if my Direct Debit fails?
A:If your Direct Debit fails, the ability to book Insured Flying Days and amend your policy will be removed and your account will be suspended. You are able to log into your FlyCovered account at any time, to pay the outstanding amount. This will unlock your account, give you full access to all functions and allow the next Direct Debit to be processed. If the Direct Debit failure is due to a problem with your Direct Debit mandate, for example, the instruction has been cancelled or the account details provided are invalid, you will be asked to update your bank details when you log in. We reserve the right to charge an administration fee of £20 and remove the right to pay by direct debit, should you fail to make an agreed payment.
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You can call us on 0345 519 4678 and we will be pleased to help.
Lines open 9am to 6pm, Monday to Friday.

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