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Question : booking

Q:Can I fly before booking an Insured Flying Day?
A:No, you must always book your Insured Flying Days before you start flying. You are only insured for in-flight cover after you have booked a day and you have received your certificate of insurance by email.
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Q:How do I book an Insured Flying Days on a Pay As You Fly+ policy to cover my drone in-flight?
A:You book them through your FlyCovered account, it takes two minutes. Log into your account and go to FLIGHT PLANNER. The days you can book are shown in green on the calendar. Click on the day you need in-flight cover, a booking screen will appear. Enter your PIN and select BOOK to confirm the booking. When you have booked Insured Flying Days you will receive a Certificate of Insurance by email; this will confirm the drone and the time and date you are insured for in-flight cover. A drone icon will be shown on the days you have booked. If you need to insure consecutive days repeat the process.
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Q:Can any pilot named in my operations manual book a day?
A:Not at the moment, this facility will be available soon. The person named as the insured on the Schedule has control of the drone flight planner. This will change soon and all named pilots will be able to book Insured Flying Days. You could give the operator your login details but we can't recommend you do that.
Found In  Pay As You Fly + Frequent Flyer
Q:Can I choose a different PIN number after I have purchased a policy?
A:Sorry no. We ask you to keep the same PIN number you were allocated when you purchased your policy. If you forget your PIN we can send you a PIN reminder. From the Booking Page select - 'Forgot PIN' we will send a reminder to the email address linked to your account. You will receive the reminder in a couple of seconds.
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Q:What happens if I forget my FlyCovered account PIN?
A:We can send you a PIN reminder. At the booking page select Forgot PIN. We will send a PIN reminder to the email address linked to your FlyCovered account. If you haven't received the email after 5 minutes, please check your spam or junk folder.
Found In  Pay As You Fly + Frequent Flyer
Q:How do I cancel a booked Insured Flying Day and in-flight cover?
A:If your flight has been cancelled you can cancel that day before 23.59 (Hours Local Time At Your Address) the day before you intended to fly. Log in to your account. Go to FLIGHT PLANNER in the menu bar. The booked days you can cancel are shown in amber on the calendar. Click on the day you need to cancel, a booking box will appear, select cancel. You will need to enter your PIN to confirm the cancellation. The drone icon for that day will be removed, your insurance for that day is then cancelled and your FlyCovered account credited with that day.
Found In  Pay As You Fly +
Q:When can I start booking insured flying days?
A:When you have paid your premium in full, or if your paying by Direct Debit, when you have paid the deposit premium. You will then receive your welcome email with your FlyCovered account PIN. The email will have all the instructions on how to manage your account, including how to book Insured Flying Days and buy additional days when you need them.
Found In  Pay As You Fly +
Q:How do I cancel booked Insured Flying Days on a Pay As You Fly+ policy?
A:Log in to your account. Go to FLIGHT PLANNER in the menu bar. The booked days you can cancel are shown in amber on the calendar. Click on the day you need to cancel, a booking box will appear, select cancel. You will need to enter your PIN to confirm the cancellation. The drone icon for that day will be removed, your insurance for that day is then cancelled and your FlyCovered account credited with that day. For your FlyCovered account to receive a credit for the cancelled day, you must cancel it before 23.59 Hours (Local Time At Your Address) the day before you intended to fly.
Found In  Pay As You Fly + Frequent Flyer
Q:If I have a Pay As You Fly+ policy, can I book Insured Flying Days without an internet connection?
A:Yes. Although this is an online insurance service we fully understand internet connections can be temperamental at times. If you are unable to get an internet connection, you can call our Customer Service Team on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. The team can access your account with your permission and book an Insured Flying Day for you. To do this they will request a selection of letters from your memorable word, they will never request the whole word. If you feel the area you will be booking Insured Flying Days from will not have any internet access, you can book days prior to arriving at the airport.
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