GOT A QUESTION?

Question : i want to change my insurance

Q:How do I change the address on my policy?
A:This can be done through your FlyCovered account. Log in to your account, go to MANAGE MY POLICY and select Change My Address. Enter the new address details and select Change. We will email you confirmation of the change with a new Schedule, please check the new details are correct, if they are incorrect please go through the same process.
Found In  Pay As You Fly + Frequent Flyer
Q:How do I change my bank details?
A:Should you need to change the bank account that your Direct Debit is collected from, you can do this through your FlyCovered account. Log in to your account, go to MANAGE MY POLICY, select Bank Details, select Edit, make and check the changes, select UPDATE to complete the change.
Found In  Pay As You Fly + Frequent Flyer
Q:How do I renew my FlyCovered policy?
A:We will email your renewal invitation to you, at least 21 days before your policy renewal date, to the email address you have provided. This will show the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The email will have instructions on how to renew your policy. It will inform you how to retrieve your existing details, you will need to confirm or amend them. Should you make any changes, we will tell you whether we are able to accept the change and if the change will result in revised renewal terms at the end of the process. If you do not inform us about a change it may affect any claim you make, or could result in your insurance being invalid. Should you have any questions please contact our Customer Services Team, they can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process in the email.
Found In  Pay As You Fly + Frequent Flyer
Q:Can I change from a Pay As You Fly+ policy to an annual policy?
A:Yes you can change but you will need to contact our Customer Services Team to do this.
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Q:Can I change my password or memorable word?
A:Yes. Select LOGIN from the menu bar, at the login screen click Forgotten Password, the reset screen will appear. Enter the email linked to your FlyCovered account and your postcode. We will send you an email containing a link to reset your password; click on the link and you will be directed to our password reset page, select and confirm a new password or enter your existing password if you are changing your memorable word, select a new memorable word and hint and then select Password Reset. For additional security the password link expires after 10 minutes. You will need to repeat the process if the change is not made in that time period.
Found In  Pay As You Fly + Frequent Flyer
Q:How do I remove a drone from my policy?
A:Removing a drone is quite easy. Log into your FlyCovered account select MANAGE MY POLICY, select Manage Drone, select Edit Existing Drone next to the drone you wish to remove, select Remove Drone at the foot of the page, a drop down will appear, type YES and select Proceed. We will show any return premium due to you, select UPDATE POLICY to complete the change. The drone will no longer be insured at this stage. We will email you confirmation of the change with a new Schedule, please check the details are correct.
Found In  Pay As You Fly + Frequent Flyer
Q:Can I amend the details of the drone insured on my policy?
A:Yes you can, as long as you are not changing the drone. If you are changing the drone you must follow the add new drone process. To make changes to the drone, log in to your FlyCovered account. Select MANAGE MY POLICY, select Manage drone, select Edit Existing drone and follow the instructions. If the change is acceptable we will advise you of any additional or return premium due. If you wish to make the change select UPDATE POLICY, we will then email new documents to you. Please check the documents are correct and show the requested changes.
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Q:Can I change the email address that my policy is linked with, after I have purchased a policy?
A:Yes, no problem. It's important that you always provide us with correct email address as this is where we send your documents and make contact with you. Log in to your FlyCovered account, go to MANAGE MY POLICY and select Change My Email Address, enter the new email address details. PLEASE MAKE SURE THE EMAIL ADDRESS IS CORRECT, then select UPDATE, the email is now changed. We will send you confirmation of the change to the new email address; if it's not received in 15 minutes please check your junk file, also check if the email address you entered is correct, if it's not please follow the process again.
Found In  Pay As You Fly + Frequent Flyer
Q:Can I add an additional drone to my policy?
A:Yes, no problem. Log into your account. Go to MANAGE MY POLICY and simply follow the instructions. When payment is received we will send you confirmation of the new drone. You will receive a new Schedule and Certificate of Insurance showing the additional drone, please check the details on the documents are correct.
Found In  Pay As You Fly + Frequent Flyer
Q:What do I do if I forget my memorable word?
A:It happens, don't worry. You have 2 options. Option 1. Select LOGIN from the menu bar, at the login screen click Forgotten Or Change Password (the security processes are linked and you will be able to change your memorable word from here) the reset screen will appear. Enter the email linked to your FlyCovered account and your postcode, select FORGOT PASSWORD. We will send you an email containing a link to reset your password; click on the link, you will be directed to our password reset page, enter your existing account password and confirm (you can change the password at this time as well if you wish) go to Memorable Word, select your new memorable word and hint, select Password Reset. You will receive an email confirming the reset. Option 2. You can contact our Customer Services Team and they can send a reset email to the email address linked to your FlyCovered account. For additional security the password link expires after 10 minutes. You will need to repeat the process if the change is not made in that time period.
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Q:How do I pay for any changes to my policy?
A:Should you make a change to your policy it may create an additional premium. If you are not using our payment plan you will be asked to pay this in full at the time of the change, so please have your card ready. If you are using our payment plan we will add any additional premium to your Direct Debit or you have the option to pay by Credit or Debit card.
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Q:Who are Covered Insurance Services?
A:The team who developed the FlyCovered Platform and policies have over 40 years experience in IT and Insurance. They are leading innovators in On Demand Insurance. Using the latest technology they have removed the dated and complicated processes' associated with insurance.
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Q:If I make a change or cancel my policy and it lowers the premium, do I receive a refund?
A:Yes. If you make a change to your policy and it lowers the premium you will receive a return premium. If you cancel your policy we refund the premium less a £25 administration fee. You can view the full policy cancellation terms in the FlyCovered policy wordings. They are available on the FlyCovered website in the HELP CENTER. The policy wording relating to the FlyCovered policy you have selected and purchased will also be available in your welcome pack when you purchase a policy.
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Q:How do i add a drone to my policy?
A:This is quite easy. Log in to your FlyCovered account. Select MANAGE MY POLICY. Select Manage Drone and follow the instructions. If the drone is acceptable and you wish to add it to your policy, select Update My Policy. When payment is received we will email you confirmation of the change with a new Schedule, please check the details are correct. When you book Insured Flying Days, the Certificate of Insurance will show the new drone details; please check they are correct.
Found In  Pay As You Fly + Frequent Flyer
Q:What is my Certificate of Insurance?
A:As a drone operator or pilot you are required to have, and be able to prove, that you hold the minimum level of liability insurance required for your drone. The insurance certificate document provides this proof. When you purchase an annual policy we will send you an annual Certificate of Insurance. Should you select a Pay As You Fly+ policy, we will send you a Certificate of Insurance for each period of insurance you book. We will also send you a new Certificate of Insurance should you make any changes to your policy. It is recommended that you carry your Certificate of Insurance when you are intending to operate your drone, should a CAA inspector, customer or the Police require proof of cover. A copy is always available in your FlyCovered account.
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Q:Can I change the deductible / excess on the insured drone after I have purchased my policy?
A:No unfortunately this isn't possible you can only do this at renewal.
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Q:Whats Insurance Premium Tax or IPT?
A:Insurance Premium Tax (IPT) is a government tax on most insurance premiums.
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Q:Do I receive a new Certificate of Insurance each time I book an Insured Flying Day?
A:Yes you do. We issue a separate Certificate of Insurance for each period of insurance you book on your Pay As You Fly+ policy. You are only covered for in-flight risks when you have booked an Insured Flying Day through your FlyCovered account and received your Certificate of Insurance confirming the date and times you are covered.
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Q:Insurance details for online PfCO renewal until phased out. What do I need to show?
A:CAA ask the following questions in bold during the PfCO application. Insurer : Your Insurer is:- Tokio Marine Kiln through FlyCovered. Is the insurance continuous for all flights or arranged on a per flight basis? If you have a Pay As You Fly policy your answer is Per flight only basis. If you have an Annual Policy or a Liability Only Policy your answer is Continuous. Does the insurance document explicitly confirm cover for any UAS operated by the applicant or that the policy is limited to specifically identified UAS? Your answer should be:- Specific identified UAS. Are all UAS listed in the Operations Manual included in the insurance? You can answer this yes if all UAS shown in your Operations Manual are insured under this policy and shown on your Schedule of insurance. Does the insurance document state the �policy name' exactly as stated in the Applicant Details at the start of this application form? Please make sure the name on the insurance is the exact name shown on your PfCO application or your application may be returned and a fee charged by the CAA. Does the insurance policy explicitly confirm compliance with EC 785/2004? You can answer this question Yes, EC 785/2004.You can continue to renew your PfCO like normal up until 1st January 2024. After this date you will need to hold a GVC qualification. We suggest you always look at the CAA website to make sure you understand PfCO renewal requirements.
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Q:Can I change my personal details in my FlyCovered account?
A:Yes no problem. Log into your FlyCovered account, go to MANAGE MY POLICY, you can then select the details you would like to update from the drop down. We will email you confirmation of any changes you make with updated documents.
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Q:Can any pilot named in my operations manual book a day?
A:Not at the moment, this facility will be available soon. The person named as the insured on the Schedule has control of the drone flight planner. This will change soon and all named pilots will be able to book Insured Flying Days. You could give the operator your login details but we can't recommend you do that.
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Q:Can I choose a different PIN number after I have purchased a policy?
A:Sorry no. We ask you to keep the same PIN number you were allocated when you purchased your policy. If you forget your PIN we can send you a PIN reminder. From the Booking Page select - 'Forgot PIN' we will send a reminder to the email address linked to your account. You will receive the reminder in a couple of seconds.
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Q:What functions can I carry out in my FlyCovered account?
A:We have developed FlyCovered so you can manage your account 24/7 online at a time that suits you. You can manage every aspect of your account online from adding or removing drones or pilots, to changing your personal details. You can also buy and book Insured Flying Days if you have a Pay As You Fly+ policy.
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Q:I have a Pay As You Fly policy. Do you issue a cover note to show that I have access to in-flight insurance on a Per Flight Basis as required by the CAA on a PfCO application and renewal.
A:When you purchase a Pay As You Fly policy we issue a Schedule Of Insurance. This document shows the cover you and equipment insured and states that you have access to in-flight insurance on a Per Flight Basis. You may be asked this on your PfCO renewal.You can continue to renew your PfCO like normal up until 1st January 2024. After this date you will need to hold a GVC qualification. We suggest you always look at the CAA website to make sure you understand PfCO renewal requirements.
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Q:Can I use a FlyCovered policy to apply for my PfCO renewal?
A: In part of a PfCO renewal, you need to demonstrate that you have compliant insurance that covers commercial use. All FlyCovered policies are EC/7852014 compliant and can be used as proof of insurance. They can be downloaded from your FlyCovered account if required.
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Q:Does Pay As You Fly+ cover my equipment out of flight?
A:Yes, all of your equipment is covered out of flight 24/7 for theft and accidental damage, either in-transit or storage around the clock. Other providers of Pay As You Fly or On Demand drone insurance may only cover your equipment on the days you have booked insurance cover.
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Q:What timezone is used on the FlyCoverd policies?
A:All references to 00.00 Hours and 23.59 Hours in the policy including the endorsements that form part of this policy shall be on Local Time At Your Address. This is the address shown on your Certificate of Insurance and your Insurance Schedule.
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Q:What happens if I book Insured Flying Days but I am unable to use them?
A:We know plans can change and have catered for that. You can cancel booked Insured Flying Days through your FlyCovered account. The Insured day(s) have to be cancelled before 23:59 Hours (Local Time At Your Address) the day before you intended to fly. The cancelled days will be credited to your FlyCovered account and there is no cost for doing this. If you do not cancel before 23:59 Hours (Local Time At Your Address) you will lose that Insured Flying Day.
Found In  Liability only Pay As You Fly +
Q:Can I change the sum insured for my public liability cover?
A:Yes. All our policies are fully flexible and allow you to increase and decrease levels of liability cover needed for any specific job. During the application process we offer you the minimum liability cover required required by the CAA. Cover is available from £1 Million to £50 Million. Changes can be made through your FlyCovered account. Log in to your account, go to MANAGE MY POLICY, select Manage Drone and select the required Public Liability cover. This cover is operative on the days you have selected in-flight cover on our Pay As You Fly+ policy, and around the clock on our annual and liability only policies.
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Q:How do I get copy of my FlyCovered policy wording and the Insurance Product Information Document (IPID)?
A:You can view or download all of the FlyCovered policy wordings and Insurance Product Information Document (IPID) directly from the FlyCovered website in the HELP CENTRE. Go to the HELP CENTRE from the menu bar and they are on the right hand side. As we offer 3 drone policies, make sure you review the document relevant to your policy or the policy you are thinking of purchasing. We will also send you a copy in your welcome email when you purchase a policy.
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Q:What is the Policy Wording?
A:This policy wording document along with your Schedule, Certificate of Insurance and any endorsements, make up your policy. You should read these documents carefully and make sure that they meet your needs. It is important that: you check that the sections of coverage you have requested are included in this policy; you comply with your duties under each section and under this policy as a whole. You should regularly review your cover to ensure that it is adequate and continues to meet your needs. You can access your insurance documents through your FlyCovered account www.flycovered.com. To log in to your account you will require your account password, your postcode and your email address. A copy of all FlyCovered policy wordings are available on the website in the HELP CENTRE.
Found In  Liability only Pay As You Fly + Frequent Flyer
Q:I have a Pay As You Fly policy. Where do I find my certificate of insurance when I have booked a day?
A:We email your documents to the email address you have provided and they should be with you in a few minutes. If they haven't arrived please check your junk folder. A copy of your certificate is always available in your FlyCovered account and you can download it from there at anytime. Log into your account and select MANAGE MY POLICY, select My Dashboard, your Certificates and Schedules are located here, click on any of the documents you would like to view or download. You can also click on the day you have booked in your calendar to view or download the certificate of insurance for that day.
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Q:What do I do if I forget my FlyCovered account password?
A:It happens, don't worry. Select LOGIN from the MENU bar, at the login screen click Forgot Password, the reset screen will appear, enter the email linked to your FlyCovered account and your postcode, select Forgot Password. We will send you an email containing a link to reset your password, click on the link and you will be directed to our password reset page. Select and confirm a new password then select Password Reset. You will also need to enter your memorable word, you will then receive an email confirming the reset. For additional security the password link expires after 10 minutes. You will need to repeat the process if the change is not made in that time period.
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Q:What is annual aggregate?
A:The total amount the insurer will pay as claims under this policy during the period of insurance
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Q:How old do I need to be to take out FlyCovered policy?
A:We are unable to offer insurance to anybody who does not meet the CCA requirements to operate a drone commercially.
Found In  Pay As You Fly + Frequent Flyer
Q:Who do I contact if I wish to make a complaint?
A:Sorry to hear you may have a problem. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service, you should contact us immediately using the following contact details. Our Customer Service Team can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. We will provide a summary of our complaints handling procedures, should you make a complaint that we cannot resolve informally and at any other time, upon your request. The full complaints procedure is detailed in the CONTACT US section of the website, the policy wording and the Insurance Product Information Document, available on the FlyCovered website in Compare Policies and sent to you in your FlyCovered welcome pack.
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Q:What is a deductible?
A:This is also known as the policy excess. It is the amount that is paid by you and is deducted from each claim or occurrence and is shown in the insurance schedule you receive when you purchase a policy.
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Q:Will the FlyCovered policy cover me to fly other drones?
A:No, you are only insured to fly the drone shown on your Schedule and Certificate Of Insurance. Addition drones can be added at anytime.
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Q:What is the period of insurance?
A:This is the length of time for which the FlyCovered policy is in force, from the start date until the expiry date, as shown in the schedule and for which you have agreed to pay a premium.
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Q:Will a FlyCovered policy cover me to fly other drones?
A:No, you are only insured to fly the insured drones shown on your Certificate Of Insurance.
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Q:What drone businesses / operators can you insure?
A:We can offer insurance to drone operators / businesses that hold a valid Permission for Commercial Operation (PfCO).
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Q:What is Liability To Drone Operators cover?
A:This covers your liability to any qualified drone operator authorised by you to operate the insured drone excluding employers' liability insurance.
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Q:What are policy days?
A:These are all the days that make up the period of insurance on a Pay As You Fly+ policy.
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Q:Can I fly before booking an Insured Flying Day?
A:No, you must always book your Insured Flying Days before you start flying. You are only insured for in-flight cover after you have booked a day and you have received your certificate of insurance by email.
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Q:Who is the insurer for FlyCovered policies?
A:The insurer for FlyCovered policies are through Lloyds Of London. Tokio Marine Kiln Syndicates Limited (Syndicate 510 at Lloyd's) Address: 20 Fenchurch Street, London EC3M 3BY. They are market leading drone underwriters.
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Q:What is the Maximum Takeoff Weight (MTOW) of a drone you can insure?
A:The Maximum Takeoff Weight (MTOW) of an drone we can offer insurance for is 30KG. Operators of unmanned aircraft over 20KG are required to apply for and have a valid exemption from the CAA to be covered under this policy.
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Q:If I have a Pay As You Fly policy, am I required to book a day for all drone flights?
A:Yes. If you have a Pay As You Fly policy you are only covered for in-flight risks when you have booked an Insured Flying Day through your FlyCovered account and received your Certificate of Insurance confirming the date and times you are covered. Full details are available in your policy wording. These are available in the welcome email we sent to you when you purchased your policy or on the flycovered website under FAQs in the menu bar.
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Q:I have more than one drone insured on my policy, can I fly all of the drones on the same day?
A:Yes you can. PLEASE NOTE If you have stated on your application that only one drone is in the air at anytime you can only fly one drone at a time. If you need to fly more than one insured drone at the same time, this should have been declared during the application process or you need to notify us that you need cover for more than one drone in the air at the same time. The number of drones you are covered to fly at one time is shown on your insurance schedule.
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Q:Is Pay-As-You-Fly a traditional drone insurance policy?
A:No, You have all the benefits of an annual policy you just add in-flight cover when you need it. All of your equipment is covered for theft and accidental damage, either in-transit or storage around the clock, you add in-flight cover online when you need it. The policy includes 30 days in-flight cover to use on the days you are flying. You can purchase additional in-flight cover at a fixed daily rate (not hourly) as you need it.
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Q:How do I cancel a booked Insured Flying Day and in-flight cover?
A:If your flight has been cancelled you can cancel that day before 23.59 (Hours Local Time At Your Address) the day before you intended to fly. Log in to your account. Go to FLIGHT PLANNER in the menu bar. The booked days you can cancel are shown in amber on the calendar. Click on the day you need to cancel, a booking box will appear, select cancel. You will need to enter your PIN to confirm the cancellation. The drone icon for that day will be removed, your insurance for that day is then cancelled and your FlyCovered account credited with that day.
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