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Top Frequently Asked Questions.

Q:Is On Demand a traditional aviation insurance policy?
A:No it's not a traditional aviation policy. With a traditional aviation policy, you are paying for flight days when your aircraft is sitting on the ground. Our On Demand policy provides comprehensive annual ground cover and 7 Insured Flying Days to book and use when you need flight cover, you also have the option to purchase additional flight time when you need it. You select and book Insured Flying Days through your FlyCovered account, you can do this at any time before you fly, even on the same day; it only takes a couple minutes from your smartphone, tablet or PC, you can fly as many hours as you wish on these days. It's a fairer way of buying and using aviation insurance for the thousands of aircraft owners, who fly less than 30 days a year but still pay for flight cover when their aircraft is sitting on the ground.
Found In  On Demand
Q:Is Ground Cover+ a traditional ground cover policy?
A:No it's not a traditional ground cover policy. Our Ground Cover+ policy provides annual ground cover, the BIG+ is that you can add flight cover on the days you need it. The ground cover section is protecting the aircraft insured under this policy when it is not in flight, for physical loss of or damage to the aircraft. Eg theft, malicious damage or storm damage. It also covers your legal liability to others arising when the aircraft is not in flight, including when you are moving the aircraft or running the engines. Unlike other ground cover policies you don't have to upgrade to an annual policy or call a broker to arrange flight cover, it's all done online. The Insured Flying Days can be used for private and pleasure purposes including incidental business or professional purposes and advanced instruction of the pilots named on the policy, but not for hire or reward. You can fly as many hours as you wish on the Insured Flying Days you buy and book.
Found In  Ground Cover+
Q:Does Ground Cover+ or On Demand offer comprehensive flight and ground cover?
A:Yes. Ground Cover+ or On Demand offers annual comprehensive ground cover when the insured aircraft is not in flight. Full flight cover is provided on any days you have booked Insured Flight Days for through your FlyCovered account. Remember with a traditional aviation policy, you are still paying for flight cover when your aircraft is sitting on the ground.
Found In  Ground Cover+  On Demand
Q:How do I book Insured Flying Days on a Ground Cover+ or On Demand policy?
A:You book them through your Ground Cover+ or On Demand account. Log into your account, go to FLIGHT PLANNER. The days you can book are shown in green on the calendar. Click on the day you need flight cover for, a booking screen will appear, enter your PIN and select BOOK to confirm the booking. When you have booked Insured Flying Days you will receive a Certificate of Insurance by email; this will confirm the aircraft, time and date you are insured to fly your aircraft. An aircraft icon will be shown on the days you have booked. If you need to insure consecutive days repeat the process.
Found In  Ground Cover+  On Demand
Q:Can I fly before booking Insured Flying Days?
A:No, you must always book your Insured Flying Days before you start flying. You are only insured to fly after you have booked Insured Flying Days through your Ground Cover+ or On Demand account.
Found In  Ground Cover+  On Demand
Q:When can I start booking my first Insured Flying Days?
A:You can start booking Insured Flying Days when you have paid your premium, either in full or you have paid the deposit premium if you are paying by Direct Debit. You will then receive your welcome email with your FlyCovered account PIN. The email will have all the instructions on how to manage your account, including how to book Insured Flying Days and buy additional days when you need them.
Found In  On Demand
Q:What are Free Insured Flying Days and how do they work on a Ground Cover+ or On Demand policy?
A:Free Insured Flying Days are part of our Price Cap. If your premium spend including the purchase of any Insured Flying Days, equals or is more than the Frequent Flyer annual premium we quoted you when you purchased your Ground Cover+ or On Demand policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your policy renews. You will still need to book Insured Flying Days through your Ground Cover+ or On Demand account but you won't be charged for these days.
Found In  Ground Cover+  On Demand
Q:Will a Ground Cover+ or On Demand policy cost me more than a Frequent Flyer annual policy if I fly more than I expected to?
A:No, we have a Price Cap. If you choose an Ground Cover+ or On Demand policy, we guarantee that you won't pay any more than the Frequent Flyer annual premium we quoted you, when you purchased your Ground Cover+ or On Demand policy. Our system keeps a record of your Ground Cover+ or On Demand premium and any additional Insured Flying Days you purchase. If your premium spend equals or is more than the Frequent Flyer annual premium we quoted you when you purchased your Ground Cover+ or On Demand policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your policy renews. You will still need to book Insured Flying Days through your Ground Cover+ or On Demand FlyCovered account but you won't be charged for these days.
Found In  Ground Cover+  On Demand
Q:What is the FlyCovered Price Cap and how does it work?
A:If you choose a Ground Cover+ or On Demand policy but fly more than you expected, we guarantee that you won't pay any more than the Frequent Flyer annual premium we offered you, when you purchased your Ground Cover+ or On Demand policy. Our system keeps a record of your Ground Cover+ or On Demand premium and any additional Insured Flying Days you purchase. If your total premium spend equals the Frequent Flyer annual premium we quoted you when you purchased your Ground Cover+ or On Demand policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your renewal. You will still need to book Insured Flying Days through your Ground Cover+ or On Demand account but you won't be charged for these days.
Found In  Ground Cover+  On Demand
Q:What is the minimum and maximum number of Insured Flying Days I can book on a Ground Cover+ policy?
A:The minimum term is one day, if you purchase and book one day on the same day you need flight cover for, the cover will end at 23:59 Hours (GMT) the same day. The maximum term is the number of Insured Flying Days you have purchased and are available in your account.
Found In  Ground Cover+
Q:What is the minimum and maximum number of Insured Flight Days I can book on an On Demand policy?
A:The minimum term is one day, cover will end at 23:59 Hours (GMT) on the booked day. The maximum term is the number of Insured Flying Days you have available on your account. If you book a period of continuous days, cover will end at 23:59 Hours (GMT) on the last day. Should you book one day on the same day you need flight cover for, cover will end at 23:59 Hours (GMT) the same day.
Found In  On Demand
Q:When can I book Insured Flying Days on my Ground Cover+ policy?
A:You can book Insured Flying Days 24 / 7 using your Smartphone, Tablet or PC. This is done through your FlyCovered account. If you buy and book an Insured Flying Day on the same day you intend to fly, cover will end at 23:59 Hours (GMT) the same day.
Found In  Ground Cover+
Q:When can I start booking my first Insured Flying Days?
A:You can start booking Insured Flying Days when you have paid your Ground Cover+ premium, either in full or you have paid the deposit premium if you are paying by Direct Debit. You will then receive your welcome email with your FlyCovered account PIN. The email will have all the instructions to manage your account, including how to buy and book Insured Flying Days.
Found In  Ground Cover+
Q:What happens if I book Insured Flying Days but I am unable to use them?
A:We know plans can change and have catered for that. You can cancel booked Insured Flying Days through your FlyCovered account. The Insured day(s) have to be cancelled before 23:59 Hours (GMT) the day before you intended to fly. The cancelled days will be credited to your FlyCovered account and there is no cost for doing this. If you do not cancel before 23:59 Hours (GMT) you will lose that Insured Flying Day.
Found In  Ground Cover+  On Demand
Q:I have a Ground Cover+ policy, am I restricted to the number of hours I can fly on an Insured Flying Day?
A:No not at all. You can fly as many hours as you wish on the Insured Flying Days you have booked until 23:59 Hours (GMT) the same day. If you have booked consecutive days you are covered until 23:59 Hours (GMT) on the last booked day.
Found In  Ground Cover+
Q:I have an On Demand policy, am I restricted to the number of hours I can fly on an Insured Flying Day?
A:No not at all. You can fly as many hours as you wish on any Insured Flying Days you have booked, up until 23:59 Hours (GMT) the same day. If you have booked consecutive days you are covered until 23:59 Hours (GMT) on the last day.
Found In  On Demand
Q:If I have a FlyCovered Ground Cover+ or On Demand, how much will additional flight days cost me?
A:The premium for each Insured Flying Day is calculated at a daily rate and is linked to your risk. The daily premiums will be provided with your quote and are always shown in your FlyCovered account. With a Ground Cover+ policy the daily premiums reduce as you buy additional days.
Found In  Ground Cover+  On Demand
Q:Where can I find the price of additional flight days for my Ground Cover+ or On Demand policy?
A:We will inform you of the daily rate when you receive your quote, you will also find the daily rate in your welcome pack when you purchase a policy and in your FlyCovered account.
Found In  Ground Cover+  On Demand
Q:Are the daily premiums for a Ground Cover+ policy the same price for each Insured Flying day?
A:No. They start at a higher rate and the premium then reduces as you purchase additional days. We will show you the premiums for each day when you purchase your policy. With our Price Cap you will never pay more than the Frequent Flyer annual premium we quoted you, when you purchased your Ground Cover+ policy.
Found In  Ground Cover+
Q:Can I book a single Insured Flying Day on the same day I want to fly with a Ground Cover+ or On Demand policy?
A:Yes, but the cover will only be in place until 23:59 Hours (GMT) that day.
Found In  Ground Cover+  On Demand

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