FlyCovered Faqs

Question : change

Q:	Can I change to a different FlyCovered Policy to the original one I purchased?
A:	Yes but you will need to call our customer services team to arrange this. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I change my home address?
A:	Yes. This can be done through your FlyCovered account. Log in to your account, Go to MANAGE MY POLICY and select Change my address. Enter the new address details, select Change. We will email you confirmation of the change with a new Schedule, please check the new details are correct, if they are incorrect please go through the same process. Found In Ground Cover+ On Demand Frequent Flyer
Q:	How do I change my Bank details?
A:	Should you need to change the bank account that your Direct Debit is collected from, you can do this through your FlyCovered account. Log in to your account, Go to MANAGE MY POLICY, select Bank Details, select Edit, make and check the changes and select UPDATE to complete the change. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I change my home airport / airfield
A:	Yes. This can be done through your FlyCovered account. Log in to your account, select MANAGE MY POLICY, select Edit Existing Aircraft and add the new Home Airport details, check the details are correct and select Accept Change. We will email you confirming the change with your updated documents, please check the documents are correct. Found In Ground Cover+ On Demand Frequent Flyer drone
Q:	Can I change my password or memorable word?
A:	Yes. Select LOGIN from the menu bar, at the login screen click Forgotten Password, the reset screen will appear, enter the email linked to your FlyCovered account and your postcode. We will send you an email containing a link to reset your password; Click on the link and you will be directed to our password reset page, select and confirm a new password or enter your existing password if you are changing your memorable word, select a new memorable word and hint and then select Password Reset. For additional security the password link expires after 10 minutes. You will need to repeat the process if the change is not made in that time period. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I amend the details of the aircraft insured on my policy?
A:	Yes you can, as long as you are not changing the aircraft. If you are changing the aircraft you must follow the add new aircraft process. To make changes to the aircraft, login to your FlyCovered account. Select MANAGE MY POLICY, select Manage Aircraft, select Edit Existing Aircraft and follow the instructions. If the change is acceptable we will advise you of any additional or return premium due. If you wish to make the change select UPDATE POLICY, we will then email new documents to you. Please check the documents are correct and show the requested changes. Found In Ground Cover+ On Demand Frequent Flyer drone
Q:	Can I change the email address that my policy is linked with, after I have purchased a policy?
A:	Yes, no problem. It's important that you always provide us with correct email address as this is where we send your documents to and make contact with you. Log in to your FlyCovered account, go to MANAGE MY POLICY and select Change My Email Address, enter the new email address details. PLEASE MAKE SURE THE EMAIL ADDRESS IS CORRECT, then select UPDATE, the email is now changed. We will send you confirmation of the change to the new email address; if it's not received in 15 minutes, please check your junk file, also check if the email address you entered is correct, if it's not, please follow the process again. Found In Ground Cover+ On Demand Frequent Flyer
Q:	How do I remove an aircraft from my policy?
A:	To remove a plane that you may have sold or no longer need insurance for is quite easy. Log into your FlyCovered account select MANAGE MY POLICY, select Manage aircraft, select Edit Existing Aircraft next to the aircraft you wish to remove, select Remove Aircraft at the foot of the page, a drop down will appear, type YES and select Proceed, we will show you any return premium due to you, select UPDATE POLICY to complete the change. The plane will no longer be insured at this stage. We will email you confirmation of the change with a new Schedule, please check the details are correct. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I add additional pilots to my FlyCovered policy?
A:	Log in to your FlyCovered account, select MANAGE MY POLICY, select Manage Pilots, select Add New Pilot, enter the new pilots details, select Calculate Premium, if the pilot is acceptable we will provide the additional or return premium to make the change. If you would like to make the change select Update My Policy. You will go through to the payment page, so have your payment card ready. When payment is received we will email you confirmation of the change with a new Schedule, please check the details are correct. When you book Insured Flying Days, the Certificate of Insurance will show the new pilots details, please check they are correct. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What do I do if I forget my memorable word?
A:	It happens don't worry. You have 2 options. Option 1. Select LOGIN from the menu bar, at the login screen click Forgotten Or Change Password (the security processes are linked and you will be able to change your memorable word from here) the reset screen will appear, enter the email linked to your FlyCovered account and your postcode, select FORGOT PASSWORD. We will send you an email containing a link to reset your password; click on the link and you will be directed to our password reset page, enter your existing account password and confirm (you can change the password at this time as well if you wish) go to memorable Word select your new memorable word and hint, select Password Reset. You will receive an email confirming the reset. Option 2. You can contact our Customer Services Team and they can send a reset email to the email address linked to your FlyCovered account. For additional security the password link expires after 10 minutes. You will need to repeat the process if the change is not made in that time period. Found In Ground Cover+ On Demand Frequent Flyer