How can we help?

Question : renewal

Q:How do you inform me about my renewal?
A:We will email your renewal invitation to you at least 21 days before your policy renewal date with the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums.

The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process shown in the email.

Should you have any questions please contact our Customer Services Team. They can be contacted on 0345 519 4678 lines are open 9am to 6pm, Monday to Friday. If you prefer you can email us at info@FlyCovered.com or write to us at FlyCovered, PO Box 672, Longridge, Preston, PR3 8AD.


Found In  Ground Cover+  On Demand Frequent Flyer
Q:How do I renew my FlyCovered policy?
A:We will email your renewal invitation to you at least 21 days before your policy renewal date to the email address you have provided. This will show the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The email will have instructions on how to renew your policy. It will inform you how to retrieve your existing details, you will need to confirm or amend them. Should you make any changes, we will tell you whether we are able to accept the change and if the change will result in revised renewal terms at the end of the process. If you do not inform us about a change it may affect any claim you make, or could result in your insurance being invalid. Remember to update all named pilots flying hours at this time, it may reduce your premium. Should you have any questions please contact our Customer Services Team, they can be contacted on 0345 519 4678 lines are open 9am to 6pm, Monday to Friday. If you prefer you can email us at info@FlyCovered.com or write to us at FlyCovered, PO Box 672, Longridge, Preston, PR3 8AD.

The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process in the email.


Found In  Ground Cover+  On Demand Frequent Flyer
Q:What are Rollover Days and how do they work?
A:Rollover Days are part of a policy. We are the first company to introduce Rollover Days to insurance and help you avoid wasting any premium. If you have a policy with unused or unbooked Insured Flying Days remaining on your FlyCovered account at your renewal date, we automatically Rollover up to 7 unused Insured Flying Days. You can use these days during your next policy period, if you renew your with us. The Rollover Days have no value should you cancel your policy following any renewal.
Found In  Ground Cover+
Q:What are Rollover Days and how do they work?
A:Rollover Days are part of a policy. We are the first company to introduce Rollover Days to insurance and help you avoid wasting any premium. If you have a policy with unused or unbooked Insured Flying Days remaining on your FlyCovered account at your renewal date, we automatically Rollover up to 7 unused Insured Flying Days. This could give you up to 14 Insured Flying Days to use during your next policy period, if you renew your with us. The Rollover Days have no value should you cancel your policy following any renewal.
Found In  On Demand
Q:Can I Cancel a FlyCovered policy at anytime and will I receive a return premium?
A:You can cancel any FlyCovered policy at anytime by notifying the administrator. If you cancel your policy before the start date, the premium paid by you will be returned in full. If you cancel during or after the cooling off period, the return premium due to you will be calculated at a proportional daily rate, depending on the number of remaining policy days you have. If you are cancelling after a renewal, we will not return any premium for Insured Flying Days rolled over from an expiring policy. If you have made a claim the full premium is due. Cancellation after the policy start or renewal date is subject to a £25 administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:Do you offer a No Claim Discount on FlyCovered Policies?
A:Yes, we offer a NCD on all of our policies. If you have an On Demand or Ground Cover+ policy, your No Claims Discount will increase by: 1 Insured Flying Day every renewal if you remain claim free, up to a maximum of 3 Insured Flying Days. 1 year claim free = 1 Insured Flying Day, 2 years = 2 Insured Flying Days, 3 years = 3 Insured Flying Days. If you have a Frequent Flyer policy, the no claim discount on your policy will increase by 1 year every renewal if you remain claim free, up to a maximum of 3 years i.e. 1 year claim free = 5% discount, 2 years = 7.5% discount, 3 years = 10% discount. Full details and conditions are shown in the policy wording.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:How many insured days can I buy on my On Demand policy?
A:You can buy as many Insured Flying Days as you wish. We will inform you of the daily rate when you purchase your policy. If you purchase 30 days your account will be credited with unlimited Insured Flying Days until your renewal date.
Found In  Ground Cover+
Q:How many insured days can I buy on my Ground Cover+ policy?
A:You can buy as many Insured Flying Days as you wish. On a Ground Cover+ policy you buy one day at a time. The daily rate gets cheaper the more days you purchase. We will inform you of the daily rates when you purchase your policy. If you purchase 30 days your account will be credited with unlimited Insured Flying Days until your renewal date.
Found In  Ground Cover+
Q:Can I change from an Ground Cover+ or On Demand policy to a Frequent Flyer annual policy?
A:Unfortunately not, also it may not be worth it. With our Price Cap you will never pay more than the Frequent Flyer annual policy, therefore you may be better off staying with this policy, if your flying more than 30 days during the policy period. If you have any unused or unbooked Insured Flying Days remaining in your FlyCovered account at your policy renewal date, we will automatically Rollover up to 7 unused flight days. Alternatively you can cancel your policy and take out a new Frequent Flyer annual policy, we will give you a pro rata return premium on your Ground Cover+ or On Demand to put against the new policy. The cancellation may be subject to a £25 administration fee.
Found In  Ground Cover+  On Demand
Q:Is air testing for a Certificate of Airworthiness covered under this policy?
A:Yes but we do have some restrictions. We will cover the aircraft while it is being operated for the purpose of a test flight for the award, renewal or continuation of the Certificate of Airworthiness. The policy will include the aviation authority having jurisdiction over the aircraft, any pilot approved by, employed by or contracted to the aviation authority having jurisdiction over the aircraft for the purpose of such test flight provided they hold the appropriate licence and qualifications to fly the insured aircraft. Full details of this cover, including any exclusions or conditions, are available in the FlyCovered policy wording. If you have a Ground Cover+ or On Demand policy an Insured Flying Day must be booked to cover the flight time.
Found In  Ground Cover+  On Demand Frequent Flyer
You can call us on 0345 519 4678 and we will be pleased to help.
Lines open 9am to 6pm, Monday to Friday.

Or email us on info@flycovered.com



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