FlyCovered Faqs

Question : Cancel

Q:	How do I cancel booked Insured Flying Days on a Ground Cover+ or On Demand policy?
A:	Log into your account. Go to FLIGHT PLANNER in the menu bar. The booked days you can cancel are shown in amber on the calendar. Click on the day you need to cancel, a booking box will appear, select cancel. You will need to enter your PIN to confirm the cancellation. The aircraft icon for that day will be removed, your insurance for that day is then cancelled and your FlyCovered account credited with that day. For your FlyCovered account to receive a credit for the cancelled day, you must cancel it before 23.59 Hours (Local Time At Your Address) the day before you intended to fly. Found In Ground Cover+ On Demand
Q:	How do I cancel my FlyCovered policy?
A:	You can cancel your policy by contacting our Customer Service Team on 0208 059 8542 Lines are open from 9am to 5pm, Monday to Friday. If you prefer you can email us at [email protected] or write to us at FlyCovered PO Box 581 Grays RM17 9QU. Cancellation may be subject to an administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I Cancel a FlyCovered policy at anytime and will I receive a return premium?
A:	You can cancel any FlyCovered policy at anytime by notifying the administrator. If you cancel your policy before the start date, the premium paid by you will be returned in full. If you cancel during or after the cooling off period, the return premium due to you will be calculated at a proportional daily rate, depending on the number of remaining policy days you have. If you are cancelling after a renewal, we will not return any premium for Insured Flying Days rolled over from an expiring policy. If you have made a claim the full premium is due. Cancellation after the policy start or renewal date is subject to a £25 administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions. Found In Ground Cover+ On Demand Frequent Flyer
Q:	If I buy additional insured flying days and then cancel my policy do I receive a refund for those days I haven't used.
A:	Should you buy Insured Flying Days for your Pay-As-You-Fly or Ground Cover + account but cancel your policy before you use them all we will give you a pro rata return premium for those days. This will be added to the pro rata return premium for the remaining period you have left on your policy. Found In Ground Cover+ On Demand
Q:	What happens if I book Insured Flying Days but I am unable to use them?
A:	We know plans can change and have catered for that. You can cancel booked Insured Flying Days through your FlyCovered account. The Insured day(s) have to be cancelled before 23:59 Hours (Local Time At Your Address) the day before you intended to fly. The cancelled days will be credited to your FlyCovered account and there is no cost for doing this. If you do not cancel before 23:59 Hours (Local Time At Your Address) you will lose that Insured Flying Day. Found In Ground Cover+ On Demand
Q:	If I make a change or cancel my policy and it lowers the premium do I receive a refund?
A:	Yes. If you make a change to your policy and it lowers the premium you will receive a return premium. If you cancel your policy we refund the premium less a £25 administration fee. You can view the full policy cancellation terms in the FlyCovered policy wordings. They are available on the FlyCovered website in the Our Policies section of the menu under Compare Policies. The policy wording relating to the FlyCovered policy you have selected and purchased will also be available in your welcome pack when you purchase a policy. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I change from an Ground Cover+ or On Demand policy to a Frequent Flyer annual policy?
A:	Yes but you will need to call our customer services team to arrange this. Also it may not be worth it. With our Price Cap you will never pay more than the Frequent Flyer annual policy, therefore you may be better off staying with this policy, if your flying more than 30 days during the policy period. If you have any unused or unbooked Insured Flying Days remaining in your FlyCovered account at your policy renewal date, we will automatically Rollover up to 7 unused flight days. Alternatively you can cancel your policy and take out a new Frequent Flyer annual policy, we will give you a pro rata return premium on your Ground Cover+ or On Demand to put against the new policy. The cancellation may be subject to a £25 administration fee. The Rollover Days have no value should you cancel your policy following any renewal. Rollover days cannot be moved between policy types; for example you are unable to move rollover days from an On Demand policy to a Ground Cover+ policy. This is because the days have different values. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What happens to unused Insured Flying Days at the end of the policy term and I do not renew my policy with you?
A:	Unfortunately any unused days will be lost if you do not renew your policy, with us. If you renew your FlyCovered policy we automatically rollover up to 7 unused flight days, this could give you up to 14 days to use during the next policy year with a Pay-As-You-Fly policy and 7 with a Ground Cover+ policy. Found In On Demand
Q:	Do you charge a fee if I Make changes to my policy?
A:	We will not charge you an administration fee when you make any mid term adjustments to your policy, that may or may not create an additional premium, unless you make more than 20 changes in any policy year. We then reserve the right to charge you £15 for any additional changes above that number. Should you or the insurer cancel your policy during or after the cooling off period we will charge you a £25 cancellation fee. We reserve the right to charge an administration fee of £20 and remove the right to pay by Direct Debit, should you fail to make an agreed payment. Found In Ground Cover+ On Demand Frequent Flyer
Q:	How do I remove an aircraft from my policy?
A:	To remove a plane that you may have sold or no longer need insurance for is quite easy. Log into your FlyCovered account select MANAGE MY POLICY, select Manage aircraft, select Edit Existing Aircraft next to the aircraft you wish to remove, select Remove Aircraft at the foot of the page, a drop down will appear, type YES and select Proceed, we will show you any return premium due to you, select UPDATE POLICY to complete the change. The plane will no longer be insured at this stage. We will email you confirmation of the change with a new Schedule, please check the details are correct. Found In Ground Cover+ On Demand Frequent Flyer