FlyCovered Faqs

Question : FlyCovered account

Q:	What functions can I carry out in my FlyCovered account?
A:	We have developed FlyCovered so you can manage your account 24/7 online at a time that suits you. You can manage every aspect of your account online from adding or removing an aircraft or pilot to changing your personal details. You can also buy and book Insured Flying Days if you have a Pay-As-You-Fly or Ground Cover+ policy. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What happens if my Direct Debit fails?
A:	If your Direct Debit fails, the ability to book Insured Flying Days and amend your policy will be removed and your account will be suspended. You are able to log into your FlyCovered account at any time, to pay the outstanding amount. This will unlock your account, give you full access to all functions and allow the next Direct Debit to be processed. If the Direct Debit failure is due to a problem with your Direct Debit mandate, for example, the instruction has been cancelled or the account details provided are invalid, you will be asked to update your bank details when you log in. We reserve the right to charge an administration fee of £20 and remove the right to pay by direct debit, should you fail to make an agreed payment. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I clear any balance on my FlyCovered account when I am paying by Direct Debit
A:	Yes you can. Contact the customer services team they will be pleased to assist. They can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. Found In Ground Cover+ On Demand Frequent Flyer
Q:	How do I change my Bank details?
A:	Should you need to change the bank account that your Direct Debit is collected from, you can do this through your FlyCovered account. Log in to your account, Go to MANAGE MY POLICY, select Bank Details, select Edit, make and check the changes and select UPDATE to complete the change. Found In Ground Cover+ On Demand Frequent Flyer
Q:	How do I cancel booked Insured Flying Days on a Ground Cover+ or On Demand policy?
A:	Log into your account. Go to FLIGHT PLANNER in the menu bar. The booked days you can cancel are shown in amber on the calendar. Click on the day you need to cancel, a booking box will appear, select cancel. You will need to enter your PIN to confirm the cancellation. The aircraft icon for that day will be removed, your insurance for that day is then cancelled and your FlyCovered account credited with that day. For your FlyCovered account to receive a credit for the cancelled day, you must cancel it before 23.59 Hours (Local Time At Your Address) the day before you intended to fly. Found In Ground Cover+ On Demand
Q:	Can I change the personal details in my FlyCovered account?
A:	Yes no problem. Log into your FlyCovered account, go to MANAGE MY POLICY, you can then select the details you would like to update from the drop down. We will email you confirmation of any changes you make with updated documents. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What is the policy Wording?
A:	This policy wording document along with your Schedule, Certificate of Insurance and any endorsements make up your policy. You should read these documents carefully and make sure that they meet your needs. It is important that: you check that the sections of coverage you have requested are included in this policy; you comply with your duties under each section and under this policy as a whole. You should regularly review your cover to ensure that it is adequate and continues to meet your needs. You can access your insurance documents through your FlyCovered account www.flycovered.com. To log into your account you will require your account password, your postcode and your email address. A copy of all policy wordings are available on the website in the HELP CENTRE in the menu. bar Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I have more than one FlyCovered policy?
A:	Yes. You can have more than one FlyCovered policy but it must be on a different aircraft. You will need to set up a new FlyCovered account with a different email address to one registered to your existing FlyCovered account. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What happens if I forget my FlyCovered account PIN?
A:	We can send you a PIN reminder. At the booking page select Forgot PIN. We will send a PIN reminder to the email address linked to your FlyCovered account. If you haven't received the email after 5 minutes please check your spam or junk folder. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I change my home address?
A:	Yes. This can be done through your FlyCovered account. Log in to your account, Go to MANAGE MY POLICY and select Change my address. Enter the new address details, select Change. We will email you confirmation of the change with a new Schedule, please check the new details are correct, if they are incorrect please go through the same process. Found In Ground Cover+ On Demand Frequent Flyer