How can we help?

Question : cancellation

Q:My Direct Debit has failed what do I need to do.
A:We will send you an email informing you that your Direct Debit has failed, we will represent it to your bank, should it fail again we will issue a 7 day cancellation notice. You can contact the customer services and pay any outstanding amount to avoid the cancellation process proceeding. They can be contacted on 0345 519 4678 lines are open 9am to 6pm, Monday to Friday.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:How do I cancel my FlyCovered policy?
A:You can cancel your policy by contacting our Customer Service Team on 0345 519 4678 lines are open 9am to 6pm, Monday to Friday. If you prefer you can email us at info@FlyCovered.com or write to us at FlyCovered, PO Box 672, Longridge, Preston, PR3 8AD. Cancellation may be subject to an administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:Can I Cancel a FlyCovered policy at anytime and will I receive a return premium?
A:You can cancel any FlyCovered policy at anytime by notifying the administrator. If you cancel your policy before the start date, the premium paid by you will be returned in full. If you cancel during or after the cooling off period, the return premium due to you will be calculated at a proportional daily rate, depending on the number of remaining policy days you have. If you are cancelling after a renewal, we will not return any premium for Insured Flying Days rolled over from an expiring policy. If you have made a claim the full premium is due. Cancellation after the policy start or renewal date is subject to a £25 administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:How do I cancel booked Insured Flying Days on a Ground Cover+ or On Demand policy?
A:Log into your account. Go to FLIGHT PLANNER in the menu bar. The booked days you can cancel are shown in amber on the calendar. Click on the day you need to cancel, a booking box will appear, select cancel. You will need to enter your PIN to confirm the cancellation. The aircraft icon for that day will be removed, your insurance for that day is then cancelled and your FlyCovered account credited with that day. For your FlyCovered account to receive a credit for the cancelled day, you must cancel it before 23.59 Hours (GMT) the day before you intended to fly.
Found In  Ground Cover+  On Demand
Q:Do you charge a fee if I Make changes to my policy?
A:We will not charge you an administration fee when you make any mid term adjustments to your policy, that may or may not create an additional premium, unless you make more than 20 changes in any policy year. We then reserve the right to charge you £15 for any additional changes above that number. Should you or the insurer cancel your policy during or after the cooling off period we will charge you a £25 cancellation fee. We reserve the right to charge an administration fee of £20 and remove the right to pay by Direct Debit, should you fail to make an agreed payment.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:Can I change from an Ground Cover+ or On Demand policy to a Frequent Flyer annual policy?
A:Unfortunately not, also it may not be worth it. With our Price Cap you will never pay more than the Frequent Flyer annual policy, therefore you may be better off staying with this policy, if your flying more than 30 days during the policy period. If you have any unused or unbooked Insured Flying Days remaining in your FlyCovered account at your policy renewal date, we will automatically Rollover up to 7 unused flight days. Alternatively you can cancel your policy and take out a new Frequent Flyer annual policy, we will give you a pro rata return premium on your Ground Cover+ or On Demand to put against the new policy. The cancellation may be subject to a £25 administration fee.
Found In  Ground Cover+  On Demand
Q:If I make a change or cancel my policy and it lowers the premium do I receive a refund?
A:Yes. If you make a change to your policy and it lowers the premium you will receive a return premium. If you cancel your policy we refund the premium less a £25 administration fee. You can view the full policy cancellation terms in the FlyCovered policy wordings. They are available on the FlyCovered website in the Our Policies section of the menu under Compare Policies. The policy wording relating to the FlyCovered policy you have selected and purchased will also be available in your welcome pack when you purchase a policy.
Found In  Ground Cover+  On Demand Frequent Flyer
You can call us on 0345 519 4678 and we will be pleased to help.
Lines open 9am to 6pm, Monday to Friday.

Or email us on info@flycovered.com



Recently Asked Questions

What Do You Mean By Model And Variant
Cancelling
Won’t Let Me Add Another Aircraft
Discount Code
No Claims
Training

Help Videos

Book Flight Cover
Cancel Flight Cover
 
 



Policy
Wording
Insurance Product Information Document

 



Policy
Wording
Insurance Product Information Document

 



Policy
Wording
Insurance Product Information Document