How can we help?

Question : payment

Q:Do you supply a Direct Debit payment Schedule?
A:Yes we do. When you purchase your policy you will receive a Direct Debit payment schedule in the welcome pack. You can also view the payment schedule in your FlyCovered account, select MANAGE MY POLICY and select Bank Information.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:How can I pay for my policy?
A:We offer 2 payment options. You can pay the annual premium in full using a Credit or Debit card or use our interest free payment plan. If you select the payment plan we will ask you for a deposit to be paid from your Credit or Debit card. You then pay the outstanding amount over 10 months from your bank account by Direct Debit. The options are offered to you at the end of the application process. Should you have a claim we will require you to pay any outstanding premium in full.
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Q:How do I pay for any changes to my policy?
A:Should you make a change to your policy it may create an additional premium. If you are not using our payment plan you will be asked to pay this in full at the time of the change so please have your card ready. If you are using our payment plan we will add any additional premium over £50 to your Direct Debit or you have the option to pay by Credit or Debit card. If the additional premium is under £50 you will need to pay with your Debit or Credit Card.
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Q:Can I add additional pilots to my FlyCovered policy?
A:Log in to your FlyCovered account, select MANAGE MY POLICY, select Manage Pilots, select Add New Pilot, enter the new pilots details, select Calculate Premium, if the pilot is acceptable we will provide the additional or return premium to make the change. If you would like to make the change select Update My Policy. You will go through to the payment page, so have your payment card ready. When payment is received we will email you confirmation of the change with a new Schedule, please check the details are correct. When you book Insured Flying Days, the Certificate of Insurance will show the new pilots details, please check they are correct.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:How do I change the aircraft insured on my policy?
A:This is quite easy. Log in to your FlyCovered account. Select MANAGE MY POLICY. Select Manage aircraft, select Get A Quote For A New Aircraft. Enter the new aircraft details, select Quote if the aircraft is acceptable we will provide you with a quotation to add the aircraft to the policy. If the aircraft is unacceptable to the insurers, you will be shown a screen showing the aircraft we are unable to insure, we advise you to re-enter the aircraft details just in case you have entered incorrect information. If the aircraft is acceptable and you wish to add it to your policy, select Update My Policy. You will go through to the payment page, please have your payment card ready if your not paying your premium by Direct Debit. When payment is received we will email you confirmation of the change with a new Schedule, please check the details are correct. When you book Insured Flying Days, the Certificate of Insurance will show the new aircraft details; please check they are correct.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:Do you charge a fee for using the payment plan?
A:No. Our Direct Debit payments are fee and interest free.
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Q:What do I need to do following an incident that could result in a claim under my policy?
A:Following any incident that you think could lead to a claim on your policy, we ask you to contact our loss adjusters Leading Edge Assist as soon as practically possible. Their contact details are:- Leading Edge Assist, Ibex House, Baker Street, Weybridge, Surrey, KT13 8AH. 24 hour telephone line 0333 370 8105. You will need to provide them with your policy number and the aircraft registration marks; full particulars of the event, the subject of a claim with any letters or documents relating to it; give notice of any impending prosecution or civil action; provide such further information and assistance as we may reasonably require; not act in any way to the detriment of or prejudice our interest. If it's a claim against you, we ask that you do not give any admission of liability, payment, offer or promise of payment without our written consent.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:Can I add an additional aircraft to my policy?
A:Yes, no problem. Log into your account. Go to MANAGE MY POLICY. Select Manage aircraft, select Get A Quote For A New Aircraft, enter the new aircraft details, and select Quote. If the aircraft is acceptable we will show you the additional premium for the new aircraft, the daily rate for Insured Flying Days if you have a Pay-As-You-Fly or Ground Cover + policy also a choice of deductibles. To make the change please select your preferred premium option, complete the question set and select Update My policy. You will then go through to the payment page. When payment is received we will send you confirmation of the new aircraft. You will receive a new Schedule and Certificate of Insurance showing the additional aircraft, please check the details on the documents are correct. If you have a Ground Cover+ or On Demand policy, we will send you a Schedule showing the additional aircraft and the Insured Flying Days you have available to book for the aircraft. To ignore the change select Cancel.
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Q:What do you class as a fault claim?
A:A fault claim is where your insurer has made or will be making a payment to you or a third party following an aviation incident or accident.
Found In  Ground Cover+  On Demand Frequent Flyer
Q:My Direct Debit has failed what do I need to do.
A:We will send you an email informing you that your Direct Debit has failed, we will represent it to your bank, should it fail again we will issue a 7 day cancellation notice. You can contact the customer services and pay any outstanding amount to avoid the cancellation process proceeding. They can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday.
Found In  Ground Cover+  On Demand Frequent Flyer
You can call us on 020 8059 8542 and we will be pleased to help.
Lines open 9am to 5pm, Monday to Friday.

Or email us on [email protected]



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For policies starting on or after
1st December 2022

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For policies starting prior to
1st December 2022

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For policies starting on or after
1st December 2022

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Insurance Product Information Document


For policies starting prior to
1st December 2022

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Wording
Insurance Product Information Document