Drone

Frequently Asked Questions

Frequently Asked Questions.

Q:Do you offer a No Claim Discount on FlyCovered Policies?
A:Yes, we offer a NCD on all of our policies. If you have a pay-As-You-Fly or Ground Cover+ policy, your No Claims Discount will increase by: 1 Insured Flying Day every renewal if you remain claim free, up to a maximum of 3 Insured Flying Days. 1 year claim free = 1 Insured Flying Day, 2 years = 2 Insured Flying Days, 3 years = 3 Insured Flying Days. If you have a Frequent Flyer policy, the no claim discount on your policy will increase by 1 year every renewal if you remain claim free, up to a maximum of 3 years i.e. 1 year claim free = 5% discount, 2 years = 7.5% discount, 3 years = 10% discount. Full details and conditions are shown in the policy wording.
Q:Do I have to be a resident in the UK to take out a FlyCovered policy?
A:Yes. We are unable to insure non UK residents. We can only insure residents of England, Scotland, Northern Ireland, Wales, the Isle of Man, the Island of Guernsey, the Island of Jersey and the Island of Alderney.
Q:Who can I contact if I have any questions about my policy?
A:If you have any questions regarding your existing policy or online account, take a look at the FAQs and help center on our website it could save you a call. You can type in a question and we will look for your answer. If you are unable to find your answer you can contact our Customer Service Team who will be pleased to assist you. They can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday or Email: [email protected]
Q:Do you charge a fee for using the payment plan?
A:No. Our Direct Debit payments are fee and interest free.
Q:How do I pay for any changes to my policy?
A:Should you make a change to your policy it may create an additional premium. If you are not using our payment plan you will be asked to pay this in full at the time of the change so please have your card ready. If you are using our payment plan we will add any additional premium over £50 to your Direct Debit or you have the option to pay by Credit or Debit card. If the additional premium is under £50 you will need to pay with your Debit or Credit Card.
Q:What timezone is used on the FlyCoverd policies?
A:All references to 00.00 Hours and 23.59 Hours in the policy including the endorsements that form part of this policy shall be on the basis on Local Time At Your Address. This the address shown on your Certificate of Insurance and your Insurance Schedule.
Q:What is a policy Schedule and when do I receive it?
A:This is the document that the administrator sends you by email when you purchase this policy. It includes but is not limited to your details, the premium paid, the insured aircraft, insured pilots, and the sections of cover/endorsements applicable to your policy. If you have an policy it will show the total number of Insured Flying Days available at the time of purchase. A revised Schedule will only be issued when there are variations to the terms and conditions of this policy and should you purchase any additional Insured Flying Days for an policy.
Q:What is a policy endorsement?
A:This shows you any special terms and conditions included in this policy or added to your policy. They are shown in the your Schedule and the policy wording. Endorsement 1 to 13 are automatically covered, additional covers that you have selected and paid the premium for are shown on your Schedule as "included". A complete list of the endorsements attached or that may be attached to this policy are available in the policy wording.
Q:Who do I contact if I am having issues using the FlyCovered site?
A:Sorry to hear that you are having problems. Please check the equipment you are using has the latest browser installed. We only use the latest browsers for security reasons. Also try rebooting your equipment. If you are still having issues please contact our Customer Service Team they will be pleased to assist, they can be contacted on 0208 059 8542 Lines are open from 9am to 5pm, Monday to Friday or Email: [email protected]
Q:What security do you have on your site?
A:For your online protection we use Extended Validation Certificate the highest �class' of SSL (Secure Sockets Layer) available.
Q:Can I change my home airport / airfield
A:Yes. This can be done through your FlyCovered account. Log in to your account, select MANAGE MY POLICY, select Edit Existing Aircraft and add the new Home Airport details, check the details are correct and select Accept Change. We will email you confirming the change with your updated documents, please check the documents are correct.
Q:Do I need to install an App to use FlyCovered?
A:No. We have designed the system to work direct from the web without the need to install any Apps.
Q:Do you insure flying clubs?
A:Not at the moment, but the option is coming soon. We insure syndicates and flying groups.
Q:Can I amend the details of the aircraft insured on my policy?
A:Yes you can, as long as you are not changing the aircraft. If you are changing the aircraft you must follow the add new aircraft process. To make changes to the aircraft, login to your FlyCovered account. Select MANAGE MY POLICY, select Manage Aircraft, select Edit Existing Aircraft and follow the instructions. If the change is acceptable we will advise you of any additional or return premium due. If you wish to make the change select UPDATE POLICY, we will then email new documents to you. Please check the documents are correct and show the requested changes.
Q:Can I insure my aircraft under a syndicate or group name?
A:You can insure your aircraft under a group name. You will need to add the groups name and all the pilots of the group in the application process. We will use the person who is applying as the main contact. The group name will be shown as the policyholder. The group cannot operate the aircraft for any commercial use or to make a profit. You should contact the CAA who can provide information if you feel you are not complying and that you may fall under rental / commercial use.
You can call us on 020 8059 8542 and we will be pleased to help.
Lines open 9am to 5pm, Monday to Friday.

Or email us on [email protected]



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Help Videos

Book Flight Cover
Cancel Flight Cover
 

Product Information

Insurance Product Information Document for FlyCovered aviation policy.

For policies starting prior to 1st December 2022

For policies starting on or after the 1st December 2022

 

Policy Wording

Policy wording for the FlyCovered aviation insurance policy.

For policies starting prior to 1st December 2022

For policies starting on or after the 1st December 2022