FlyCovered Faqs

Question : not got my log book with me to give Hours on type etc, will contact you when have.

Q:	Do you have a minimum hours requirement for pilots.
A:	No, all pilots must hold a valid pilots licence (NPPL, LAPL, PPL, CPL or ATPL) with the correct ratings, certificates and privileges for the aircraft being insured. They must hold a valid medical certificate or self-medical declaration for the licence and ratings held. We do not cover ab-initio training. Adding a pilot with low or no hours on type or low flying hours may increase your premium. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Who can I contact if I have any questions about my policy?
A:	If you have any questions regarding your existing policy or online account, take a look at the FAQs and help center on our website it could save you a call. You can type in a question and we will look for your answer. If you are unable to find your answer you can contact our Customer Service Team who will be pleased to assist you. They can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday or Email: [email protected] Found In Ground Cover+ On Demand Frequent Flyer drone
Q:	What is the minimum and maximum number of Insured Flight Days I can book on a Pay-As-You-Fly policy?
A:	The minimum term is one day, cover will end at 23:59 Hours (Local Time At Your Address) on the booked day. The maximum term is the number of Insured Flying Days you have available on your account. If you book a period of continuous days, cover will end at 23:59 Hours (Local Time At Your Address) on the last day. Should you book one day on the same day you need flight cover for, cover will end at 23:59 Hours (Local Time At Your Address) the same day. Found In On Demand
Q:	When can I book Insured Flying Days on my Ground Cover+ policy?
A:	You can book Insured Flying Days at anytime using your Iphone, Smartphone, Tablet or PC. This is done through your FlyCovered account. If you buy and book an Insured Flying Day on the same day you intend to fly, cover will end at 23:59 Hours (Local Time At Your Address) the same day. Found In Ground Cover+
Q:	When can I book Insured Flying Days on my Pay-As-You-Fly policy?
A:	You can book Insured Flying Days 24 / 7 using your Smartphone, Tablet or PC. This is done through your FlyCovered account. If you book an Insured Flying Day on the same day you intended to fly, cover will end at 23:59 Hours (Local Time At Your Address) the same day. Found In On Demand
Q:	How do I report my flying hours in the proposal?
A:	We need to know the total hours each pilot that will be named on the policy has logged on the category of aircraft being insured, Ie Total hours on all Fixed-Wing aircraft. Then the number of hours each pilot has logged on the class of aircraft being insured, Ie Single Engine Piston (SEP) Multi Engine Piston (MEP) Single Engine Turboprop (SET). Hours on each class count and they can be added together to provide the total number of hours logged. We also need to know if any pilot has under 10 hours logged on the aircraft, model and variant being insured. NOTE: Should you have hours on non powered gliders these cannot be include. Hours on powered / motor gliders and Fixed-Wing microlights may be included under Total Hours on Fixed-Wing aircraft Found In Ground Cover+ On Demand Frequent Flyer
Q:	Do you insure helicopters or rotary wing aircraft?
A:	Sorry not at this time. Found In Ground Cover+ On Demand Frequent Flyer
Q:	I have an Pay-As-You-Fly policy, am I restricted to the number of hours I can fly on an Insured Flying Day?
A:	No not at all. You can fly as many hours as you wish on any Insured Flying Days you have booked, up until 23:59 Hours (Local Time At Your Address) the same day. If you have booked consecutive days you are covered until 23:59 Hours (Local Time At Your Address) on the last booked day. Found In On Demand
Q:	Can I book a single Insured Flying Day on the same day I want to fly with a Ground Cover+ or On Demand policy?
A:	Yes, but the cover will only be in place until 23:59 Hours (Local Time At Your Address) on that booked day. Found In Ground Cover+ On Demand
Q:	Who do I contact if I wish to make a complaint
A:	Sorry to hear you may have a problem. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service, you should contact us immediately using the following contact details. Our Customer Service Team can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. We will provide a summary of our complaints handling procedures, should you make a complaint that we cannot resolve informally and at any other time, upon your request. The full complaints procedure is detailed in the CONTACT US section of the website, the policy wording and Key Facts documents available on the FlyCovered website in Compare Policies and sent to you in your FlyCovered welcome pack. Found In Ground Cover+ On Demand Frequent Flyer