Make A Claim

Drones are unpredictable but our claims service isn't. If something goes wrong we're here for you 24/7 to help resolve your claim as quickly as possible.

Please let us know as soon as reasonably practicable of any event likely to give rise to a claim under this policy. You do this by contacting our loss adjusters Leading Edge Assist whose contact details are:

Claims Helpline 0333 370 8105 available 24 hours a day, 365 days a year.

Email: [email protected]
Email: [email protected]

Address: Leading Edge Assist, Ibex House, Baker Street, Weybridge, Surrey, KT13 8AH.

In all cases we will need the following information :

• Your Policy Number.
• The Drone or Equipments serial number.
• We will need full particulars of the event and the subject of a claim.

What happens next?
When you call our Aviation Claims Helpline they will provide you with all the information you may need to help us deal with any claim.

During the claim process they will need :

• Any letters or documents relating to the claim;
• Notice of any impending prosecution or civil action;
• We may need you to provide additional information and assistance during the claim process.

Following any claim:
Please do not make any admission of liability, payment, offer or promise of payment without our written consent. Or act in any way to the detriment of or prejudice the interest of your insurers.