GOT A QUESTION?

Top Frequently Asked Questions.

Q:Is Pay As You Fly+ a traditional drone insurance policy?
A:No, it's not a traditional drone insurance policy. You have all the benefits of an annual policy you just add in-flight cover when you need it. All of your equipment is covered for theft and accidental damage, either in-transit or storage around the clock, you add in-flight cover online when you need it. The policy includes 30 days in-flight cover to use on the days you are flying. You can purchase additional in-flight cover at a fixed daily rate (not hourly) as you need it.
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Q:Does Pay As You Fly+ cover my equipment out of flight?
A:With a Pay As You Fly+ policy all of your equipment is covered out of flight for theft and accidental damage, either in-transit or storage around the clock. Other providers of Pay As You Fly or On Demand drone insurance may only cover your equipment on the days you have booked cover.
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Q:How do I book an Insured Flying Days on a Pay As You Fly+ policy to cover my drone in-flight?
A:You book them through your FlyCovered account, it takes two minutes. Log into your account and go to FLIGHT PLANNER. The days you can book are shown in green on the calendar. Click on the day you need in-flight cover, a booking screen will appear. Enter your PIN and select BOOK to confirm the booking. When you have booked Insured Flying Days you will receive a Certificate of Insurance by email; this will confirm the drone and the time and date you are insured for in-flight cover. A drone icon will be shown on the days you have booked. If you need to insure consecutive days repeat the process.
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Q:Can I fly before booking an Insured Flying Day?
A:No, you must always book your Insured Flying Days before you start flying. You are only insured for in-flight cover after you have booked a day and you have received your certificate of insurance by email.
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Q:When can I start booking insured flying days?
A:When you have paid your premium in full, or if your paying by Direct Debit, when you have paid the deposit premium. You will then receive your welcome email with your FlyCovered account PIN. The email will have all the instructions on how to manage your account, including how to book Insured Flying Days and buy additional days when you need them.
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Q:What are free Insured Flying Days and in-flight cover?
A:Free Insured Flying Days are part of our Premium Guarantee. If your premium spend, including the purchase of any Insured Flying Days, equals or is more than the annual drone premium we quoted you when you purchased your Pay As You Fly+ policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your policy renews. This is activated if you need to buy an additional 30 Insured Flying days. You will still need to book Insured Flying Days to add in-flight cover through your Pay As You Fly+ account but you won't be charged for these days.
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Q:Will a Pay As You Fly+ policy cost me more than your annual policy if I fly more than I expected too?
A:Not with our premium guarantee and price cap. We guarantee that you won't pay any more than the annual premium we quoted you when you purchased your Pay As You Fly+ policy. Our system keeps a record of your premium and any additional Insured Flying Days you purchase. If your premium spend equals or is more than the annual premium we quoted you when you purchased your Pay As You Fly+, we automatically credit your FlyCovered account with FREE Insured Flying Days until your policy renews. You will still need to book Insured Flying Days through your FlyCovered account but you won't be charged for these days.
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Q:What is the FlyCovered Premium Guarantee and Price Cap and how does it work?
A:If you choose a Pay As You Fly+ policy but fly more than you expected, more than 60 days, we guarantee that you won't pay any more than the annual premium we quoted you when you purchased your policy. Our system keeps a record of your premium and any additional Insured Flying Days you purchase. If your total premium spend equals the annual premium we quoted you when you purchased your policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your renewal. You will still need to book Insured Flying Days through your FlyCovered account to have in-flight cover but you won't be charged for these days.
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Q:What is the minimum and maximum number of Insured Flying Days I can book on an Pay As You Fly+ policy?
A:The minimum term is one day, cover will end at 23:59 Hours (Local Time At Your Address) on the booked day. The maximum term is the number of Insured Flying Days you have available on your account. If you book a period of continuous days, cover will end at 23:59 Hours (Local Time At Your Address) on the last day. Should you book one day on the same day you need flight cover for, cover will end at 23:59 Hours (Local Time At Your Address) the same day.
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Q:What happens if I book Insured Flying Days but I am unable to use them?
A:We know plans can change and have catered for that. You can cancel booked Insured Flying Days through your FlyCovered account. The Insured day(s) have to be cancelled before 23:59 Hours (Local Time At Your Address) the day before you intended to fly. The cancelled days will be credited to your FlyCovered account and there is no cost for doing this. If you do not cancel before 23:59 Hours (Local Time At Your Address) you will lose that Insured Flying Day.
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Q:I have a Pay As You Fly+ policy, am I restricted to the number of hours I can fly on an Insured Flying Day?
A:No not at all. You can fly as many hours as you wish on any Insured Flying Days you have booked, up until 23:59 Hours (Local Time At Your Address) the same day. If you have booked consecutive days you are covered until 23:59 Hours (Local Time At Your Address) on the last day.
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Q:How much will additional Insured Flying Days cost me if I need them?
A:The premium for each Insured Flying Day is calculated at a daily rate and is linked to your risk. The daily premiums will be provided with your quote and are always shown in your FlyCovered account.
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Q:Where can I find the price of additional Insured Flying Days for my Pay As You Fly+ policy?
A:We will inform you of the daily rate when you receive your quote, you will also find the daily rate in your welcome pack when you purchase a policy and in your FlyCovered account.
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Q:Can I book a single Insured Flying Day on the same day I want to fly?
A:Yes, but the cover will end at 23:59 Hours (Local Time At Your Address) that day.
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Q:Do I receive a new Insurance Schedule when I buy additional Insured Flying Days?
A:We issue a new Schedule showing both the additional and the total number of Insured Flying Days you have available, and the policy days you have remaining to use them.
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Q:What happens if I forget my FlyCovered account PIN?
A:We can send you a PIN reminder. At the booking page select Forgot PIN. We will send a PIN reminder to the email address linked to your FlyCovered account. If you haven't received the email after 5 minutes, please check your spam or junk folder.
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Q:Do I receive a new Certificate of Insurance each time I book an Insured Flying Day?
A:Yes you do. We issue a separate Certificate of Insurance for each period of insurance you book on your Pay As You Fly+ policy. You are only covered for in-flight risks when you have booked an Insured Flying Day through your FlyCovered account and received your Certificate of Insurance confirming the date and times you are covered.
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Q:What are Insured Flying Days?
A:Insured Flying Days are the days when the drone is covered for in-flight risk. These days must be selected and booked through your FlyCovered account before you are insured for any in-flight risks.
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Q:How do I know the number of policy days I have remaining on my Pay As You Fly+ policy to use my Insured Flying Days?
A:The days remaining on your policy are always shown in your FlyCovered account. Log into your FlyCovered account and select FLIGHT PLANNER. You will find them in the bar above the calendar, along with the number of Insured Flying Days you have remaining in your account and the policy days you have remaining to use them. The remaining number of policy days and Insured Flying Days are also shown on your latest Certificate of Insurance and in the the My Documents section of Manage My Policy.
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Q:How do I know the number of Insured Flying Days I have available on my Pay As You Fly+ policy?
A:The number of Insured Flying Days you have available are always shown in your FlyCovered account. Log on and select FLIGHT PLANNER, they are shown in the bar above your calendar. They are also shown on your latest Certificate of Insurance and in the the My Documents section of Manage My Policy. If you need more days you can purchase them by selecting BUY DAYS.
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