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Question : monthly premium

Q:Can I pay my premium in monthly instalments?
A:Yes. We offer 2 payment options. You can pay the annual premium in full using a Credit or Debit card or use our interest free payment plan. If you select the payment plan we will ask you for a deposit to be paid from your Credit or Debit card. You then pay the outstanding amount over 10 months from your bank account by Direct Debit. The options are offered to you at the end of the application process. Should you have a claim, we will require you to pay any outstanding premium in full.
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Q:Will a Pay As You Fly+ policy cost me more than your annual policy if I fly more than I expected too?
A:Not with our premium guarantee and price cap. We guarantee that you won't pay any more than the annual premium we quoted you when you purchased your Pay As You Fly+ policy. Our system keeps a record of your premium and any additional Insured Flying Days you purchase. If your premium spend equals or is more than the annual premium we quoted you when you purchased your Pay As You Fly+, we automatically credit your FlyCovered account with FREE Insured Flying Days until your policy renews. You will still need to book Insured Flying Days through your FlyCovered account but you won't be charged for these days.
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Q:If I make a change or cancel my policy and it lowers the premium, do I receive a refund?
A:Yes. If you make a change to your policy and it lowers the premium you will receive a return premium. If you cancel your policy we refund the premium less a £25 administration fee. You can view the full policy cancellation terms in the FlyCovered policy wordings. They are available on the FlyCovered website in the HELP CENTER. The policy wording relating to the FlyCovered policy you have selected and purchased will also be available in your welcome pack when you purchase a policy.
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Q:What is the FlyCovered Premium Guarantee and Price Cap and how does it work?
A:If you choose a Pay As You Fly+ policy but fly more than you expected, more than 60 days, we guarantee that you won't pay any more than the annual premium we quoted you when you purchased your policy. Our system keeps a record of your premium and any additional Insured Flying Days you purchase. If your total premium spend equals the annual premium we quoted you when you purchased your policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your renewal. You will still need to book Insured Flying Days through your FlyCovered account to have in-flight cover but you won't be charged for these days.
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Q:Can I cancel a FlyCovered policy at anytime and will I receive a return premium?
A:You can cancel any FlyCovered policy at anytime by notifying the administrator. If you cancel your policy before the start date, the premium paid by you will be returned in full. If you cancel during or after the cooling off period, the return premium due to you will be calculated at a proportional daily rate, depending on the number of policy days you have remaining. If you are cancelling after a renewal, we will not return any premium for Insured Flying Days rolled over from an expiring Pay As You Fly+ policy. If you have made a claim the full premium is due. Cancellation after the policy start or renewal date is subject to a £25 administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions.
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Q:Whats Insurance Premium Tax or IPT?
A:Insurance Premium Tax (IPT) is a government tax on most insurance premiums.
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Q:How do I pay for any changes to my policy?
A:Should you make a change to your policy it may create an additional premium. If you are not using our payment plan you will be asked to pay this in full at the time of the change, so please have your card ready. If you are using our payment plan we will add any additional premium to your Direct Debit or you have the option to pay by Credit or Debit card.
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Q:How can I pay for my policy?
A:We offer 2 payment options. You can pay the annual premium in full using a Credit or Debit card, or use our interest free payment plan. If you select the payment plan we will ask you for a deposit to be paid from your Credit or Debit card. You then pay the outstanding amount over 10 months from your bank account by Direct Debit. The options are offered to you at the end of the application process. Should you have a claim we will require you to pay any outstanding premium in full.
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Q:What are free Insured Flying Days and in-flight cover?
A:Free Insured Flying Days are part of our Premium Guarantee. If your premium spend, including the purchase of any Insured Flying Days, equals or is more than the annual drone premium we quoted you when you purchased your Pay As You Fly+ policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your policy renews. This is activated if you need to buy an additional 30 Insured Flying days. You will still need to book Insured Flying Days to add in-flight cover through your Pay As You Fly+ account but you won't be charged for these days.
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Q:When can I start booking insured flying days?
A:When you have paid your premium in full, or if your paying by Direct Debit, when you have paid the deposit premium. You will then receive your welcome email with your FlyCovered account PIN. The email will have all the instructions on how to manage your account, including how to book Insured Flying Days and buy additional days when you need them.
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Q:If I buy additional Insured Flying Days and then cancel my policy, do I receive a refund for those days I haven't used?
A:Should you buy Insured Flying Days for your Pay As You Fly+ policy but cancel your policy before you use them all, we will give you a pro rata return premium for those days. This will be added to the pro rata return premium for the remaining period you have left on your policy.
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Q:How do you inform me about my renewal?
A:We will email your renewal invitation to you at least 21 days before your policy renewal date with the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process shown in the email. Should you have any questions please contact our Customer Services Team. They can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU.
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Q:After purchasing a policy can I add additional covers?
A:Yes. You can add or remove additional covers from your FlyCovered account. Log in to your account, select MANAGE MY POLICY. Select Manage Add-Ons. To select or remove the covers from your policy follow the instructions. The additional premium or any return premium will be shown before you proceed.
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Q:How do I renew my FlyCovered policy?
A:We will email your renewal invitation to you, at least 21 days before your policy renewal date, to the email address you have provided. This will show the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The email will have instructions on how to renew your policy. It will inform you how to retrieve your existing details, you will need to confirm or amend them. Should you make any changes, we will tell you whether we are able to accept the change and if the change will result in revised renewal terms at the end of the process. If you do not inform us about a change it may affect any claim you make, or could result in your insurance being invalid. Should you have any questions please contact our Customer Services Team, they can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process in the email.
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Q:What is the period of insurance?
A:This is the length of time for which the FlyCovered policy is in force, from the start date until the expiry date, as shown in the schedule and for which you have agreed to pay a premium.
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Q:How much will additional Insured Flying Days cost me if I need them?
A:The premium for each Insured Flying Day is calculated at a daily rate and is linked to your risk. The daily premiums will be provided with your quote and are always shown in your FlyCovered account.
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Q:What is a policy extension?
A:They are the additional covers you may add to your policy. If you you selected and purchased the covers during the quote process they are shown in Item 7 of your schedule. The additional covers that you have selected and paid the premium for are shown on your "included" in the schedule. You are able to purchase these covers at any time during the policy period.
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Q:What is a Policy Schedule and when do I receive it?
A:This is the document that the administrator sends you by email when you purchase this policy. It includes but is not limited to your details, the premium paid, the insured drone, and the sections of cover applicable to your policy. If you have a Pay As You Fly+ it will show the total number of Insured Flying Days available at the time of purchase. A revised Schedule will only be issued when there are variations to the terms and conditions of this policy and should you purchase any additional Insured Flying Days.
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Q:Do you charge a fee if I make changes to my policy?
A:We will not charge you an administration fee when you make any mid term adjustments to your policy, that may or may not create an additional premium, unless you make more than 20 changes in any policy year. We then reserve the right to charge you £15 for any additional changes above that number. Should you or the insurer cancel your policy during or after the cooling off period we will charge you a £25 cancellation fee. We reserve the right to charge an administration fee of £20 and remove the right to pay by Direct Debit, should you fail to make an agreed payment.
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Q:How do I remove a drone from my policy?
A:Removing a drone is quite easy. Log into your FlyCovered account select MANAGE MY POLICY, select Manage Drone, select Edit Existing Drone next to the drone you wish to remove, select Remove Drone at the foot of the page, a drop down will appear, type YES and select Proceed. We will show any return premium due to you, select UPDATE POLICY to complete the change. The drone will no longer be insured at this stage. We will email you confirmation of the change with a new Schedule, please check the details are correct.
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Q:Can I amend the details of the drone insured on my policy?
A:Yes you can, as long as you are not changing the drone. If you are changing the drone you must follow the add new drone process. To make changes to the drone, log in to your FlyCovered account. Select MANAGE MY POLICY, select Manage drone, select Edit Existing drone and follow the instructions. If the change is acceptable we will advise you of any additional or return premium due. If you wish to make the change select UPDATE POLICY, we will then email new documents to you. Please check the documents are correct and show the requested changes.
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Q:What cover is provided on Insured Flying Days?
A:When you have booked an Insured Flying Day your drones and detachable payloads are covered in-flight for physical damage or loss, unintentional flyaways and mid-air collisions. Your Liability to third parties is also covered. Liability cover is available from £1 Million to £50 Million to cover claims made against you for accidental property damage or injury to a member of the public whilst you are operating your drone, cover includes noise complaints and invasion of privacy. With the Pay As You Fly+ policy you have 30 days in-flight cover included in your premium to use when you need them. If you start cover on the same day it will be in place until midnight that day.
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Q:What is the deductible / excess I will have to pay towards any claim or occurrence relating to my drone or equipment?
A:You select the amount of deductible / excess you wish to pay towards any theft, loss or physical damage claim you make relating to your drone or equipment. During the quote process we offer you a choice of policy excess / deductible that you will pay. If you select a 10% deductible you will pay the first 10% of any claim or occurrence. IE if you have a £1,000 claim you will pay £100 towards the claim. If you select a higher deductible you will receive a discount on your premium but pay a higher percentage towards each claim or occurrence. Other sections of your policy have a fixed deductible / excess and they are shown in the schedule we send to you.
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