FlyCovered Faqs

Question : What%27s the problem with the site

Q:	Do you insure Drones?
A:	Yes but you will need to go to our drone site to get a quote as this is our aviation site. Go to the menu bar above, select home ( it looks like a house). You will then go to our home page. Select Commercial Drones and you will be able to get a quote or find out more about our drone policies. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What security do you have on your site?
A:	For your online protection we use Extended Validation Certificate the highest �class' of SSL (Secure Sockets Layer) available. Found In Ground Cover+ On Demand Frequent Flyer drone
Q:	Who do I contact if I am having issues using the FlyCovered site?
A:	Sorry to hear that you are having problems. Please check the equipment you are using has the latest browser installed. We only use the latest browsers for security reasons. Also try rebooting your equipment. If you are still having issues please contact our Customer Service Team they will be pleased to assist, they can be contacted on 0208 059 8542 Lines are open from 9am to 5pm, Monday to Friday or Email: [email protected] Found In Ground Cover+ On Demand Frequent Flyer drone
Q:	Can I change the personal details in my FlyCovered account?
A:	Yes no problem. Log into your FlyCovered account, go to MANAGE MY POLICY, you can then select the details you would like to update from the drop down. We will email you confirmation of any changes you make with updated documents. Found In Ground Cover+ On Demand Frequent Flyer
Q:	What happens if my Direct Debit fails?
A:	If your Direct Debit fails, the ability to book Insured Flying Days and amend your policy will be removed and your account will be suspended. You are able to log into your FlyCovered account at any time, to pay the outstanding amount. This will unlock your account, give you full access to all functions and allow the next Direct Debit to be processed. If the Direct Debit failure is due to a problem with your Direct Debit mandate, for example, the instruction has been cancelled or the account details provided are invalid, you will be asked to update your bank details when you log in. We reserve the right to charge an administration fee of £20 and remove the right to pay by direct debit, should you fail to make an agreed payment. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I change the email address that my policy is linked with, after I have purchased a policy?
A:	Yes, no problem. It's important that you always provide us with correct email address as this is where we send your documents to and make contact with you. Log in to your FlyCovered account, go to MANAGE MY POLICY and select Change My Email Address, enter the new email address details. PLEASE MAKE SURE THE EMAIL ADDRESS IS CORRECT, then select UPDATE, the email is now changed. We will send you confirmation of the change to the new email address; if it's not received in 15 minutes, please check your junk file, also check if the email address you entered is correct, if it's not, please follow the process again. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Who do I contact if I wish to make a complaint
A:	Sorry to hear you may have a problem. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service, you should contact us immediately using the following contact details. Our Customer Service Team can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. We will provide a summary of our complaints handling procedures, should you make a complaint that we cannot resolve informally and at any other time, upon your request. The full complaints procedure is detailed in the CONTACT US section of the website, the policy wording and Key Facts documents available on the FlyCovered website in Compare Policies and sent to you in your FlyCovered welcome pack. Found In Ground Cover+ On Demand Frequent Flyer
Q:	Can I add an additional aircraft to my policy?
A:	Yes, no problem. Log into your account. Go to MANAGE MY POLICY. Select Manage aircraft, select Get A Quote For A New Aircraft, enter the new aircraft details, and select Quote. If the aircraft is acceptable we will show you the additional premium for the new aircraft, the daily rate for Insured Flying Days if you have a Pay-As-You-Fly or Ground Cover + policy also a choice of deductibles. To make the change please select your preferred premium option, complete the question set and select Update My policy. You will then go through to the payment page. When payment is received we will send you confirmation of the new aircraft. You will receive a new Schedule and Certificate of Insurance showing the additional aircraft, please check the details on the documents are correct. If you have a Ground Cover+ or On Demand policy, we will send you a Schedule showing the additional aircraft and the Insured Flying Days you have available to book for the aircraft. To ignore the change select Cancel. Found In Ground Cover+ On Demand Frequent Flyer