GOT A QUESTION?

Question : My dronw is 249g do i need a licence to be insured for third party public insurance

Q:Does the policy cover invasion of privacy?
A:Yes it does. It covers the data collected from the drone whilst in-flight and subsequently made available to third parties without the consent of the party to whom the data relates, including any breach of confidentiality, infringement, or violation of any right to privacy, or of any statutes, laws and regulations associated with the confidentiality, access, control, and use of personally identifiable, non-public information. The policy limit on this is £2,500
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Q:Can I change the sum insured for my public liability cover?
A:Yes. All our policies are fully flexible and allow you to increase and decrease levels of liability cover needed for any specific job. During the application process we offer you the minimum liability cover required required by the CAA. Cover is available from £1 Million to £50 Million. Changes can be made through your FlyCovered account. Log in to your account, go to MANAGE MY POLICY, select Manage Drone and select the required Public Liability cover. This cover is operative on the days you have selected in-flight cover on our Pay As You Fly+ policy, and around the clock on our annual and liability only policies.
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Q:What are the deductibles / excesses I will have to pay following a claim?
A:The policy has various deductibles. For claims relating to physical loss or damage to drones and equipment; you select the amount from 10% to 50% of the claim value. For public liability claims, invasion of privacy, noise liability and war and related perils you will pay £250. Should you select Cyber Extension Loss of Digital Assets, the deductible / excess is £250 each digital asset loss. In the event of an occurrence involving more than one deductible under public liability claims, then if beneficial to you, only one deductible shall apply being the highest deductible applicable to that occurrence.
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Q:What is the deductible / excess I will have to pay towards any third party liability claim?
A:The deductible / excess you will pay on each third party liability claim or occurrence is £250
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Q:What is drone Operators Indemnity cover?
A:This covers the third party liabilities of any qualified drone operator authorised by you to operate the insured drone.You should add UAS Operators Indemnity to your policy if you need to cover the third party liabilities of any qualified pilot authorised by you to operate the insured drone.
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Q:Do I have to name all operators / pilots that will use my drone on my policy?
A: No, our policy covers the named business. You are not required to name any qualified additional pilots on the policy but they must be shown in your operations log and you need to have added Operators Indemnity to your policy. The FlyCovered policy will cover commercial operators / pilots who have a valid and current Flyer ID and Operator ID, hold the competencies, permission, licence or certificate legally required to perform commercial activities and are operating the insured drone within any local rules and regulations. This includes those operating drones for commercial consideration in the open categories A1 and A3 where A2CofC, GVC or other certification may not be required. Basically as long as the insured operator / pilot is flying the insured drone within the local rules and regulations and has any relevant competencies, permission, licence and certificate legally required to perform commercial activities that are required then our policy will cover them.
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Q:How many operators / pilots can I cover on my FlyCovered policy?
A:We do not have a limit. Our policy covers the business. If you have selected Operators Indemnity cover, any qualified pilot who has your permission to operate the insured drone is covered. We do have minimum requirements for additional pilots to be insured. From 31st December 2020 all of our policies will continue to cover current PfCO holders until they are phased out. In line with the new regulations we will cover commercial operators who have a valid and current Flyer ID and Operator ID, hold the competencies, permission, licence and certificate legally required to perform commercial activities and are operating the insured drone within any local rules and regulations. This includes those operating drones for commercial consideration in the open categories A1 and A3 where A2CofC, GVC or other certification may not be required. Basically as long as the insured operator / pilot is flying the insured drone within the local rules and regulations and has any relevant competencies, permission, licence and certificate legally required to perform commercial activities that are required then our policy will cover them.
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Q:Am I covered for war and related perils?
A:Yes you are covered under the liability section of the policy. The sum insured for this section is the amount of public liability you have selected. Information of the cover can be found in the policy wordings These are available in the welcome email we sent to you when you purchased your policy or on the flycovered website under FAQs in the menu bar.
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Q:Can I give third party access to my FlyCovered account?
A:Not at the moment, but it's coming soon.
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Q:Can I use a FlyCovered Liability Only policy to take my flight assessment exam?
A:Yes. All of our policies are EC/7852014 compliant and cover your third party liability during a flight assessment with a CAA recognised NQE. Our Liability Only policy does not offer any cover for equipment or for physical loss or damage to the insured drone. If you require cover for your equipment you will need to purchase our Pay As You Fly or our Annual Drone insurance policy.
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Q:Are FlyCovered policies EC 785/2014 compliant?
A:Yes. All of our policies are EC785/2014 compliant and comply with CAA requirements to operate a drone commercially or for your own business use. They offer the current minimum public liability requirement as standard, this cover can be increased up to a maximum £50,000,000.
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Q:What's in-flight cover on a Pay As You Fly+ policy?
A:When you book an Insured Flying Day your drone and payloads are covered in-flight for physical damage or loss, unintentional flyaways and mid-air collisions. Your liability to third parties is also covered for any claims made against you for accidental property damage or injury to a member of the public whilst you are operating your drone. Cover includes noise complaints and invasion of privacy.
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Q:What drone operators and pilots are you able to cover?
A:From 31st December 2020 all of our policies will continue to cover current PfCO holders. In line with the new regulations we will cover commercial operators who have a valid and current Flyer ID and Operator ID, hold the competencies, permission, licence and certificate legally required to perform commercial activities and are operating the insured drone within any local rules and regulations. This includes those operating drones for commercial consideration in the open categories A1 and A3 where A2CofC, GVC or other certification may not be required. Basically as long as the insured operator / pilot is flying the insured drone within the local rules and regulations and has any relevant competencies, permission, licence and certificate legally required to perform commercial activities that are required then our policy will cover them. Who do not have fault drone related claims paid and outstanding totalling more than £7,500 in the past 5 years. Have not had a single drone related claim over £5,000 in the past five years. Who have not had more than 2 drone related claims in the past 5 years. Drone businesses located in England, Northern Ireland, Scotland, Wales, the Isle of Man, the Island of Guernsey, the Island of Jersey or the Island of Alderney. Operators and pilots that will operate the insured drone in accordance with national and/or local regulations, and obtain any permits or extended permissions if required prior to any flight.
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Q:Can I have more than one drone in the air at anytime?
A:Yes but you need to have informed us of the maximum number of drones that will be in the air at one time during the application process. You should have also selected UAS Operators Indemnity to be added to your policy. This covers the third party liabilities of any qualified pilot authorised by you to operate the insured drone. This cover is required should you need to have additional pilots operating your drones.
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Q:What cover is provided on Insured Flying Days?
A:When you have booked an Insured Flying Day your drones and detachable payloads are covered in-flight for physical damage or loss, unintentional flyaways and mid-air collisions. Your Liability to third parties is also covered. Liability cover is available from £1 Million to £50 Million to cover claims made against you for accidental property damage or injury to a member of the public whilst you are operating your drone, cover includes noise complaints and invasion of privacy. With the Pay As You Fly+ policy you have 30 days in-flight cover included in your premium to use when you need them. If you start cover on the same day it will be in place until midnight that day.
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Q:Do you cover recreational / hobby users?
A:No we do not cover recreational / hobby users. This is a commercial drone insurance policy. The policy covers you for commercial use (when you are receiving remuneration from a third party for providing drone services) or for your own business use (where you are using the drone in connection with your own business and not receiving remuneration for operating the drone).
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Q:What is bodily injury?
A:When using your drone you cause physical injury, including death, resulting therefrom to a third party but excluding nervous shock or psychological injury unless accompanied by and directly caused by such physical injury.
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Q:What do you class as a fault claim?
A:A fault claim is where your insurer has made or will be making a payment to you or a third party following an incident or accident.
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Q:Can I use a FlyCovered Pay As You Fly+ policy to take my flight assessment exam?
A:Yes. All of our policies are EC/7852014 compliant and cover your third party liability during a flight assessment with a CAA recognised NQE. Our Annual and Pay As You Fly+ policies will also cover your equipment and the drone when in-flight for physical loss or damage.
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Q:Who are Covered Insurance Services?
A:The team who developed the FlyCovered Platform and policies have over 40 years experience in IT and Insurance. They are leading innovators in On Demand Insurance. Using the latest technology they have removed the dated and complicated processes' associated with insurance.
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Q:Can I use a FlyCovered Annual policy to take my flight assessment exam?
A:Yes. All of our policies are EC/7852014 compliant and cover your third party liability during a flight assessment with a CAA recognised NQE. Our Annual and Pay As You Fly+ policies will also cover your equipment and the drone when in flight for physical loss or damage.
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Q:What is liability cover to third parties?
A:This is the amount you are covered for should your drone be involved in an accident that involves and causes damages or injury to a third party property or person during flight. To operate a drone commercially the CAA require you to have the minimum legal requirement. All of our policies are EC 785/2014 compliant and offer the current minimum requirement, this can be increased up to a maximum £50,000,000. Full details of the cover and exclusions are available in the FlyCovered policy wordings.
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Q:Do I receive a new Certificate of Insurance each time I book an Insured Flying Day?
A:Yes you do. We issue a separate Certificate of Insurance for each period of insurance you book on your Pay As You Fly+ policy. You are only covered for in-flight risks when you have booked an Insured Flying Day through your FlyCovered account and received your Certificate of Insurance confirming the date and times you are covered.
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Q:What is my Certificate of Insurance?
A:As a drone operator or pilot you are required to have, and be able to prove, that you hold the minimum level of liability insurance required for your drone. The insurance certificate document provides this proof. When you purchase an annual policy we will send you an annual Certificate of Insurance. Should you select a Pay As You Fly+ policy, we will send you a Certificate of Insurance for each period of insurance you book. We will also send you a new Certificate of Insurance should you make any changes to your policy. It is recommended that you carry your Certificate of Insurance when you are intending to operate your drone, should a CAA inspector, customer or the Police require proof of cover. A copy is always available in your FlyCovered account.
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Q:What policy add-ons are available?
A:The following Add-ons are available and shown in bold text. UAS Operators Indemnity. Covers the third party liabilities of any qualified pilot authorised by you to operate the insured drone. This cover is required should you need to have additional pilots operating your drones. Liability To UAS Operators. Covers your liability to any qualified drone pilot authorised by you to operate the insured drone excluding, employers' liability insurance. Cyber Extension Loss of Digital Assets. This covers the costs you incur for the loss of digital assets as a direct result of damage, alteration, corruption, distortion, theft, misuse, or destruction of your digital assets directly caused by a computer virus, whether through malicious acts or non-malicious acts. The policy covers up to £10,000 each digital asset loss Strikes, Malicious Acts And Hijacking. This covers any physical loss of, or damage to, drone and equipment following: strikes, malicious acts or hijacking. Alternative Hire Costs.This covers any reasonable costs and expenses for hiring an alternative drone to complete any previously agreed contracts following loss or any physical damage to the drone. The policy covers a maximum period of 30 days hire or when hire costs reach £1,000 whichever occurs sooner Buy Additional insured Flying Days (In-Flight Cover on Pay As you Fly Policies.If you use the 30 days Insured Flying Days included in your policy, you have the option to buy additional days if needed, we give you a fixed daily rate that's shown in your quote. No matter how many additional days you buy, you will never pay more than the annual policy we quoted you.
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Q:Whats Insurance Premium Tax or IPT?
A:Insurance Premium Tax (IPT) is a government tax on most insurance premiums.
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Q:Insurance details for online PfCO renewal until phased out. What do I need to show?
A:CAA ask the following questions in bold during the PfCO application. Insurer : Your Insurer is:- Tokio Marine Kiln through FlyCovered. Is the insurance continuous for all flights or arranged on a per flight basis? If you have a Pay As You Fly policy your answer is Per flight only basis. If you have an Annual Policy or a Liability Only Policy your answer is Continuous. Does the insurance document explicitly confirm cover for any UAS operated by the applicant or that the policy is limited to specifically identified UAS? Your answer should be:- Specific identified UAS. Are all UAS listed in the Operations Manual included in the insurance? You can answer this yes if all UAS shown in your Operations Manual are insured under this policy and shown on your Schedule of insurance. Does the insurance document state the �policy name' exactly as stated in the Applicant Details at the start of this application form? Please make sure the name on the insurance is the exact name shown on your PfCO application or your application may be returned and a fee charged by the CAA. Does the insurance policy explicitly confirm compliance with EC 785/2004? You can answer this question Yes, EC 785/2004.You can continue to renew your PfCO like normal up until 1st January 2024. After this date you will need to hold a GVC qualification. We suggest you always look at the CAA website to make sure you understand PfCO renewal requirements.
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Q:I have a Pay As You Fly policy. Do you issue a cover note to show that I have access to in-flight insurance on a Per Flight Basis as required by the CAA on a PfCO application and renewal.
A:When you purchase a Pay As You Fly policy we issue a Schedule Of Insurance. This document shows the cover you and equipment insured and states that you have access to in-flight insurance on a Per Flight Basis. You may be asked this on your PfCO renewal.You can continue to renew your PfCO like normal up until 1st January 2024. After this date you will need to hold a GVC qualification. We suggest you always look at the CAA website to make sure you understand PfCO renewal requirements.
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Q:Can I use a FlyCovered policy to apply for my PfCO renewal?
A: In part of a PfCO renewal, you need to demonstrate that you have compliant insurance that covers commercial use. All FlyCovered policies are EC/7852014 compliant and can be used as proof of insurance. They can be downloaded from your FlyCovered account if required.
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Q:Does Pay As You Fly+ cover my equipment out of flight?
A:Yes, all of your equipment is covered out of flight 24/7 for theft and accidental damage, either in-transit or storage around the clock. Other providers of Pay As You Fly or On Demand drone insurance may only cover your equipment on the days you have booked insurance cover.
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Q:Will a FlyCovered policy cover me to fly other drones?
A:No, you are only insured to fly the insured drones shown on your Certificate Of Insurance.
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Q:What timezone is used on the FlyCoverd policies?
A:All references to 00.00 Hours and 23.59 Hours in the policy including the endorsements that form part of this policy shall be on Local Time At Your Address. This is the address shown on your Certificate of Insurance and your Insurance Schedule.
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Q:Can I fly before booking an Insured Flying Day?
A:No, you must always book your Insured Flying Days before you start flying. You are only insured for in-flight cover after you have booked a day and you have received your certificate of insurance by email.
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Q:Will the FlyCovered policy cover me to fly other drones?
A:No, you are only insured to fly the drone shown on your Schedule and Certificate Of Insurance. Addition drones can be added at anytime.
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Q:How do I get copy of my FlyCovered policy wording and the Insurance Product Information Document (IPID)?
A:You can view or download all of the FlyCovered policy wordings and Insurance Product Information Document (IPID) directly from the FlyCovered website in the HELP CENTRE. Go to the HELP CENTRE from the menu bar and they are on the right hand side. As we offer 3 drone policies, make sure you review the document relevant to your policy or the policy you are thinking of purchasing. We will also send you a copy in your welcome email when you purchase a policy.
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Q:What is the Policy Wording?
A:This policy wording document along with your Schedule, Certificate of Insurance and any endorsements, make up your policy. You should read these documents carefully and make sure that they meet your needs. It is important that: you check that the sections of coverage you have requested are included in this policy; you comply with your duties under each section and under this policy as a whole. You should regularly review your cover to ensure that it is adequate and continues to meet your needs. You can access your insurance documents through your FlyCovered account www.flycovered.com. To log in to your account you will require your account password, your postcode and your email address. A copy of all FlyCovered policy wordings are available on the website in the HELP CENTRE.
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Q:I have a Pay As You Fly policy. Where do I find my certificate of insurance when I have booked a day?
A:We email your documents to the email address you have provided and they should be with you in a few minutes. If they haven't arrived please check your junk folder. A copy of your certificate is always available in your FlyCovered account and you can download it from there at anytime. Log into your account and select MANAGE MY POLICY, select My Dashboard, your Certificates and Schedules are located here, click on any of the documents you would like to view or download. You can also click on the day you have booked in your calendar to view or download the certificate of insurance for that day.
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Q:What is Liability To Drone Operators cover?
A:This covers your liability to any qualified drone operator authorised by you to operate the insured drone excluding employers' liability insurance.
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Q:I have more than one drone insured on my policy, can I fly all of the drones on the same day?
A:Yes you can. PLEASE NOTE If you have stated on your application that only one drone is in the air at anytime you can only fly one drone at a time. If you need to fly more than one insured drone at the same time, this should have been declared during the application process or you need to notify us that you need cover for more than one drone in the air at the same time. The number of drones you are covered to fly at one time is shown on your insurance schedule.
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Q:Do I receive a new Insurance Schedule when I buy additional Insured Flying Days?
A:We issue a new Schedule showing both the additional and the total number of Insured Flying Days you have available, and the policy days you have remaining to use them.
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Q:What is annual aggregate?
A:The total amount the insurer will pay as claims under this policy during the period of insurance
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Q:How do I know the number of Insured Flying Days I have available on my Pay As You Fly+ policy?
A:The number of Insured Flying Days you have available are always shown in your FlyCovered account. Log on and select FLIGHT PLANNER, they are shown in the bar above your calendar. They are also shown on your latest Certificate of Insurance and in the the My Documents section of Manage My Policy. If you need more days you can purchase them by selecting BUY DAYS.
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Q:How old do I need to be to take out FlyCovered policy?
A:We are unable to offer insurance to anybody who does not meet the CCA requirements to operate a drone commercially.
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Q:Who do I contact if I wish to make a complaint?
A:Sorry to hear you may have a problem. It is our intention to provide a high level of service at all times. However if you have reason to make a complaint about our service, you should contact us immediately using the following contact details. Our Customer Service Team can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. We will provide a summary of our complaints handling procedures, should you make a complaint that we cannot resolve informally and at any other time, upon your request. The full complaints procedure is detailed in the CONTACT US section of the website, the policy wording and the Insurance Product Information Document, available on the FlyCovered website in Compare Policies and sent to you in your FlyCovered welcome pack.
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Q:What are Rollover Days and how do they work?
A:Rollover Days are part of our Pay As You Fly+ policy. We are the first company to introduce Rollover Days to insurance to help you avoid wasting any premiums you have paid. If you have any unused or unbooked Insured Flying Days remaining in your Pay As You Fly+ account at your renewal date, we automatically Rollover up to 7 unused Insured Flying Days. This could give you up to 37 Insured Flying Days to use during your next policy period if you renew your policy with us. The Rollover Days have no value should you cancel your policy following any renewal. Rollover days cannot be moved between policy types; for example you are unable to move rollover days from an Pay As You Fly policy to an Annual Policy.
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Q:If I have a Pay As You Fly+ policy, can I book Insured Flying Days without an internet connection?
A:Yes. Although this is an online insurance service we fully understand internet connections can be temperamental at times. If you are unable to get an internet connection, you can call our Customer Service Team on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. The team can access your account with your permission and book an Insured Flying Day for you. To do this they will request a selection of letters from your memorable word, they will never request the whole word. If you feel the area you will be booking Insured Flying Days from will not have any internet access, you can book days prior to arriving at the airport.
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Q:What is a deductible?
A:This is also known as the policy excess. It is the amount that is paid by you and is deducted from each claim or occurrence and is shown in the insurance schedule you receive when you purchase a policy.
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Q:How do I renew my FlyCovered policy?
A:We will email your renewal invitation to you, at least 21 days before your policy renewal date, to the email address you have provided. This will show the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The email will have instructions on how to renew your policy. It will inform you how to retrieve your existing details, you will need to confirm or amend them. Should you make any changes, we will tell you whether we are able to accept the change and if the change will result in revised renewal terms at the end of the process. If you do not inform us about a change it may affect any claim you make, or could result in your insurance being invalid. Should you have any questions please contact our Customer Services Team, they can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process in the email.
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Q:What is the period of insurance?
A:This is the length of time for which the FlyCovered policy is in force, from the start date until the expiry date, as shown in the schedule and for which you have agreed to pay a premium.
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Q:If I have a Pay As You Fly policy, am I required to book a day for all drone flights?
A:Yes. If you have a Pay As You Fly policy you are only covered for in-flight risks when you have booked an Insured Flying Day through your FlyCovered account and received your Certificate of Insurance confirming the date and times you are covered. Full details are available in your policy wording. These are available in the welcome email we sent to you when you purchased your policy or on the flycovered website under FAQs in the menu bar.
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