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Question : renewal

Q:How do you inform me about my renewal?
A:We will email your renewal invitation to you at least 21 days before your policy renewal date with the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process shown in the email. Should you have any questions please contact our Customer Services Team. They can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU.
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Q:I have just renewed my policy and I can't book a day.
A:Ok you may be using the wrong account. If you have renewed your policy early IE prior to the renewal date please use your old account until the renewal date. Log in with your old policy number until your renewal date. After your renewal date use the new policy details.
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Q:How do I renew my FlyCovered policy?
A:We will email your renewal invitation to you, at least 21 days before your policy renewal date, to the email address you have provided. This will show the details of your premium for the coming year, the premium you paid the previous year and a selection of policy options and premiums. The email will have instructions on how to renew your policy. It will inform you how to retrieve your existing details, you will need to confirm or amend them. Should you make any changes, we will tell you whether we are able to accept the change and if the change will result in revised renewal terms at the end of the process. If you do not inform us about a change it may affect any claim you make, or could result in your insurance being invalid. Should you have any questions please contact our Customer Services Team, they can be contacted on 0208 059 8542 lines are open 9am to 5pm, Monday to Friday. If you prefer, you can email us at [email protected] or write to: FlyCovered Covered Insurance PO Box 581 Grays RM17 9QU. The policy will not renew automatically, even if you are on direct debit. You must follow the renewal process in the email.
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Q:I have a Pay As You Fly policy. Do you issue a cover note to show that I have access to in-flight insurance on a Per Flight Basis as required by the CAA on a PfCO application and renewal.
A:When you purchase a Pay As You Fly policy we issue a Schedule Of Insurance. This document shows the cover you and equipment insured and states that you have access to in-flight insurance on a Per Flight Basis. You may be asked this on your PfCO renewal.You can continue to renew your PfCO like normal up until 1st January 2024. After this date you will need to hold a GVC qualification. We suggest you always look at the CAA website to make sure you understand PfCO renewal requirements.
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Q:Can I use a FlyCovered policy to apply for my PfCO renewal?
A: In part of a PfCO renewal, you need to demonstrate that you have compliant insurance that covers commercial use. All FlyCovered policies are EC/7852014 compliant and can be used as proof of insurance. They can be downloaded from your FlyCovered account if required.
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Q:What are Rollover Days and how do they work?
A:Rollover Days are part of our Pay As You Fly+ policy. We are the first company to introduce Rollover Days to insurance to help you avoid wasting any premiums you have paid. If you have any unused or unbooked Insured Flying Days remaining in your Pay As You Fly+ account at your renewal date, we automatically Rollover up to 7 unused Insured Flying Days. This could give you up to 37 Insured Flying Days to use during your next policy period if you renew your policy with us. The Rollover Days have no value should you cancel your policy following any renewal. Rollover days cannot be moved between policy types; for example you are unable to move rollover days from an Pay As You Fly policy to an Annual Policy.
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Q:Can I change the deductible / excess on the insured drone after I have purchased my policy?
A:No unfortunately this isn't possible you can only do this at renewal.
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Q:Can I cancel a FlyCovered policy at anytime and will I receive a return premium?
A:You can cancel any FlyCovered policy at anytime by notifying the administrator. If you cancel your policy before the start date, the premium paid by you will be returned in full. If you cancel during or after the cooling off period, the return premium due to you will be calculated at a proportional daily rate, depending on the number of policy days you have remaining. If you are cancelling after a renewal, we will not return any premium for Insured Flying Days rolled over from an expiring Pay As You Fly+ policy. If you have made a claim the full premium is due. Cancellation after the policy start or renewal date is subject to a £25 administration fee. Full cancellation terms are available in the policy wording and our Terms of Business and Conditions.
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Q:Insurance details for online PfCO renewal until phased out. What do I need to show?
A:CAA ask the following questions in bold during the PfCO application. Insurer : Your Insurer is:- Tokio Marine Kiln through FlyCovered. Is the insurance continuous for all flights or arranged on a per flight basis? If you have a Pay As You Fly policy your answer is Per flight only basis. If you have an Annual Policy or a Liability Only Policy your answer is Continuous. Does the insurance document explicitly confirm cover for any UAS operated by the applicant or that the policy is limited to specifically identified UAS? Your answer should be:- Specific identified UAS. Are all UAS listed in the Operations Manual included in the insurance? You can answer this yes if all UAS shown in your Operations Manual are insured under this policy and shown on your Schedule of insurance. Does the insurance document state the �policy name' exactly as stated in the Applicant Details at the start of this application form? Please make sure the name on the insurance is the exact name shown on your PfCO application or your application may be returned and a fee charged by the CAA. Does the insurance policy explicitly confirm compliance with EC 785/2004? You can answer this question Yes, EC 785/2004.You can continue to renew your PfCO like normal up until 1st January 2024. After this date you will need to hold a GVC qualification. We suggest you always look at the CAA website to make sure you understand PfCO renewal requirements.
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Q:How many Insured Flying Days can I buy on my Pay As You Fly+ policy?
A:You can buy as many Insured Flying Days as you wish. We will inform you of the daily rate when you purchase your policy. If you purchase 30 additional days, your account will be credited with unlimited Insured Flying Days until your renewal date.
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Q:What is the FlyCovered Premium Guarantee and Price Cap and how does it work?
A:If you choose a Pay As You Fly+ policy but fly more than you expected, more than 60 days, we guarantee that you won't pay any more than the annual premium we quoted you when you purchased your policy. Our system keeps a record of your premium and any additional Insured Flying Days you purchase. If your total premium spend equals the annual premium we quoted you when you purchased your policy, we automatically credit your FlyCovered account with FREE Insured Flying Days until your renewal. You will still need to book Insured Flying Days through your FlyCovered account to have in-flight cover but you won't be charged for these days.
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